LOCATION: Wayne County Healthy Communities - Hamtramck, MI 48212

POSITION SUMMARY: The medical receptionist position at the FQHC clinic serves as the first point of contact for patients and visitors in a clinic setting. This role involves managing front desk operations, scheduling appointments, maintaining patient records, and providing excellent customer service to ensure a positive experience for patients. 

 ESSENTIAL FUNCTIONS:  

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Schedules appointments for primary care, behavioral health, and dental appointments with a focus on dental.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in a timely fashion with the ability to multitask.
• Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, reminding provider of service delays.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off­ site services
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
• Comforts patients by anticipating patients' anxieties; answering patients' questions, maintaining the reception area.
• Ensure s availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating persona l and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges: controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

 JOB QUALIFICATIONS:

• Can answer phone calls promptly and answer multiple phone lines 
• Able to speak to angry patients in a calm manner and diffuse tense situations 
• Work with providers and clinical staff to coordinate care for patient 
• Can travel to Wayne clinic site as needed (located in the city of Wayne)

EDUCATION AND EXPERIENCE: 

• High School diploma
• Medical assistant certificate preferer 

JOB PRBREQUISITES: 

• Must have excellent written & verbal skills Must have basic understanding of medical terminology.
• Must have basic understanding of patient charges and insurance information.

ADDITIONAL RESPONSIBILITIES: 

• Responsibility for maintaining records, reports, deadlines. 
• Responsibility of knowing how office machine/equipment must be operated 
• Physical demands/ emotional demands and any other demands usual or unusual. 

Salary: $16 - $20 hourly (based on experience)

Employment Type: Full-Time

Classification: Non-Exempt

Benefits:

• Health insurance, Dental insurance, and Vision insurance
• Paid time off (Holidays, Vacation, Personal, & Sick time)
• 401a & 403b (Retirement plans)
• Long Term Disability 
• Employee assistance program
• Group Life Insurance
• Various Voluntary Benefit Option

Application Deadline: 12/30/2024. 

Please contact SEMHA HR Department if you need assistance to upload resume, cover letter, and/or make application online.