POSITION SUMMARY:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

ESSENTIAL FUNCTIONS:

Greet and serve members and guests

• Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
• Give membership and program information to walk in and phone customers.
• High knowledge of program information at all times.
• Conduct facility tours as needed

Answer telephones in a prompt courteous manner

• Understand and able to use phone system.
• Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups

• Member sign up and program registration all done correctly and in a speedy manner.
• Enter receipt information correctly for membership and programs.
• Be accountable for all money collected during your shift.
• Prepare end of shift deposits and reports

Serve as Check-Point when needed

• Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Other

• Serve as liaison between members and program supervisors
• Handle and solve member complaints
• Make Coffee, Keep Member Lounge area tidy
• Open and Close facility as appropriate for assigned shift
• Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
• Additional duties as assigned by supervisor

QUALIFICATIONS:

• Excellent verbal and communication skills
• Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
• One to two years prior customer service experience
• Professional appearance and behavior
• Able to prioritize and meet deadlines
• Able to maintain confidentiality
• Positive attitude
• Must be a self starter, with high energy and a positive attitude
• Adhere to drug/alcohol/smoke free workplace policy

CERTIFICATIONS AND TRAINING REQUIREMENTS:

• CPR and First Aid Certifications required
• Completion of YMCA of the USA Child Abuse and Neglect class
• Completion of the YMCA’s Blood Borne Pathogens training
• Staff Safety Requirements/Cleaning Protocols
• Additional training classes as recommended by Supervisor

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that may be required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

YMCA of Southwest Florida has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and YMCA of Southwest Florida reserves the right to change this job description and/or assign tasks for the employee to perform, as the YMCA of Southwest Florida may deem appropriate.