Role: This position is responsible for processing first and second mortgage loan applications for members and prospective members from application through closing as well as helping the Processing manager queue the department's pipeline.

Job Type: Full Time, Hybrid Position (2 days in office, 3 days remote) after training period.

Major Duties and Responsibilities

Process first and second mortgage loan applications in an accurate and complete manner to ensure the loan meets underwriting approvals, requirements, and secondary market guidelines. 

• Prepare and deliver initial mortgage disclosures within compliance timeline.
• Request and collect any additional information and or documentation required from the member/potential member during the loan process. 
• Request and provide if needed required documentation for processing from third parties including but not limited to Appraisers, Loan Officers, Title Companies, and Agents. 
• Pull tax assessed value, order appraisals, title work, employment verifications, and flood certification. 
• Verify homeowners’ insurance to ensure it is a current policy and the member has enough coverage for all loans against their home. 
• Prepare loan documents and mortgage files for underwriting.
• Resubmit loan applications through an underwriting system to score 99% of loans based on verification findings and stipulations being satisfied. 
• Recommend and sell Blaze products and services to ensure that the member’s financial needs and Blaze’s growth objectives are met.
• Complete loan closing procedures to deliver Blaze products and promote positive member relationships.
• Schedule closings for purchases, refinances and keep members informed of the status of loan file throughout the closing process. 
• Prepare final documentation in preparation for loan closing. Complete verbal verification of employment, request updated payoff statements and homeowners’ insurance.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude 
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation.

Experience/Education/Certifications/Licenses

• High School degree or equivalent.
• 2-3 years similar or related financial experience. 
• Hmong speaker is preferred

Demonstrated Knowledge

• Strong verbal and written communication skills.
• Computer skills including Microsoft products.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to lead credit union department processes; exert regional influence or corporate knowledge sharing.
• Knowledge of Encompass a plus.

Communication Skills

Ability to proactively respond to members/associates to problem solve based on guidelines; written communications are based on templates but can be modified.  

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal associates and members on the phone; travel to designated offices; lift up to 20 lbs.