Job Title: RW Case Manager

Classification: Full Time/ Non-Exempt

Reports to: Director of HIV Client Services

Summary: To provide Early Intervention Services case management services to people living with HIV/AIDS.

Responsibilities:

• Advocates on behalf of individuals to ensure services are delivered in a timely, efficient, accessible manner.
• Support out-of-care clients to engage in medical care and case management services.
• Assists in the development and implementation of individual treatment/services plan.
• Educates individuals on services, resources, and HIV/AIDS information. This includes information on transmission prevention.
• Identifies and reports unresolved service gaps and barriers and works to implement solutions through telephone contact and face-to-face meetings in accordance with level of need.
• Informs individuals and their families of their rights as health service consumers.
• Maintains accurate and timely case management records on clients. This entails documentation regarding demographic, psychosocial, financial, and medical information including daily contact notes. 
• Participates in all required staffing, team meetings and training sessions.
• Participates in community and inter-agency resource groups addressing issues related to client services.
• Performs comprehensive psychological needs assessments.
• Procures, coordinates, and monitors the delivery of needed services in accord with a service plan and identifies levels of need.
• Provides appropriate referrals and follow-ups according to client needs.
• Provides crisis intervention as needed. Make appropriate referrals. 
• Completion of all programs specific training within a specified time

Additional Expectations:

• Communication skills: ability to talk with clients and understand their needs, speak with others on the client’s behalf, and act as an advocate for them. Additionally, good listening skills and speaking in an understandable way are crucial.
• Compassion: ability to work with people who may be in a dire situation or going through a difficult transition.
• Time-management and organizational skills: ability to organize a caseload which contains multiple clients with various needs and in various stages of need. 
• Problem-solving skills: ability to assist clients find solutions to their problems by thinking critically and clearly about their situations to find resolution.

Qualifications/Experience:

• Bilingual (English/Spanish) preferred
• Preferred education: Associate's in social science, Psychology, or related field  
• Minimum requirement is one year experience in case management or related social services field. 
• Must maintain a current driver’s license and have personal automobile insurance.

Time/Physical Requirements

• Monday-Friday, 8:00am-5:00pm/40 hours per week.
• Some evening and weekend activities may require flexing schedule.
• Tasks occur in both office settings and in field; some local and in-state travel may be required (5%)