Position Summary

As the Program Manager, Customized Programs, you will leverage API’s cutting-edge tools and technology to design and manage customized, faculty-led programs that cater to the specific requirements of colleges, universities and partner institutions. You will collaborate with clients to understand their objectives and develop solution-oriented programs that meet their strategic and academic needs. Your role will include utilizing our extensive APIConnect libraries, housing options, and experiential-learning content to build high-quality programs and itineraries. This is a fast-paced, client-centric role that requires strong problem-solving skills, innovation, and a consultative approach.

Key Responsibilities

• Customized Program Development: Utilize APIConnect libraries and data-driven insights to design unique programs that align with client goals, integrating academic, cultural and industry experiences, housing and other API services to deliver best in class programming and services. 
• Consultative Engagement: Partner closely with institutions to understand their academic and strategic needs, providing expert advice and presenting tailored solutions that meet institutional goals and student learning outcomes.
• Solution-Oriented Planning: Create programs that are flexible, scalable, and strategically aligned, ensuring health and safety standards are met and budgetary goals are achieved.
• Leveraging Technology: Use API's proprietary tools to build bespoke itineraries efficiently and transparently.
• Program Lifecycle Management: Oversee all phases of program management from lead generation through completion, ensuring seamless execution and client satisfaction.
• Demonstrating Technology: Conduct engaging technology demos showcasing the solution-based tools and APIConnect resources uniquely support customized program management.
• Collaboration and Communication: Work cross-functionally with client relations, product development, and operational teams to align efforts and deliver high-quality, custom solutions.

Key Qualifications

• Experience in Program or Project Management: Proven background in full lifecycle program or project management with a client-focused approach.
• Client Engagement: Demonstrated success in listening to client needs, developing tailored solutions, and maintaining strong partnerships.
• Organizational and Problem-Solving Skills: Ability to manage multiple projects simultaneously, prioritize effectively, meet established deadlines and navigate challenges in a fast-paced environment.
• Strong Communication Skills: Exceptional written and verbal communication skills, with the ability to convey ideas clearly and effectively to various stakeholders.
• Attention to Detail and Efficiency: Excellent time management and organizational skills with attentive follow-through. Must be detail-oriented while managing multiple projects and deadlines.
• Technical Proficiency: Familiarity with leveraging technology and data for program or project management with the ability to work with various digital tools and software solutions.

QUALIFICATIONS

KEY SUCCESS FACTORS

• Experience developing and sustaining professional relationships across diverse groups of people.
• Experience in account management, sales or similar position managing multiple clients/customers, programs, projects, etc.
• Previous experience working in higher ed, international education, student advising, or assisting faculty and their staff preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in Microsoft Office and Google Suite (particularly Excel and Sheets).
• Working knowledge of Salesforce (or similar CRM).
• Talent for organizing tasks and projects in a fast-paced environment, including excellent follow-up and meeting established deadlines.
• Excellent time management skills, with consistent and attentive follow-through; must have an eye for detail while juggling other projects, deadlines and distractions.
• Excellent relationship-building and interpersonal skills.
• Strong communication skills, including the ability to write and speak clearly with people from around the world and across diverse groups of people.

KEY EDUCATION AND CERTIFICATIONS

• Bachelor’s degree from accredited college or university.
• Previous participation in a study/work/intern/volunteer abroad program preferred.

API CORE COMPETENCIES

• Customer Focus
• Problem-Solving
• Communication
• Team Approach
• Results
• Leadership 

Academic Programs International LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.

Academic Programs International LLC endeavors to make reasonable accommodations for candidates, applicants and employees with disabilities and disabled veterans pursuant to applicable federal and state law.