LendKey, a financial technology firm and leader in "lending-as-a-service" solutions, improves lives by making lending simple for credit unions, community banks, and their customers. LendKey partners with community-based financial institutions helping them to digitally originate loans, and to buy and sell loans with other financial institutions and fintechs. 

LendKey's digital lending networks have empowered over 350 financial institutions to offer competitive education and home improvement loan programs and increase their digital presence across various customer acquisition channels. LendKey services more than $2.8 billion in consumer loans and has helped our financial institution clients deploy more than $6 billion in loans since 2009.  

We are excited to announce an opening for the VP of Account Management, a pivotal role within our organization dedicated to managing and nurturing our most strategic accounts. This leadership position will not only oversee a team of Account Managers, but also be the key driver of account maintenance and growth for our high-value clients. Your mission will be to elevate client satisfaction and drive revenue growth across LendKey's portfolio of 400+ clients. 

What you’ll do: 

• Strategic Account Management: Take ownership of our most critical accounts, ensuring their ongoing success and satisfaction. You will be responsible for maintaining relationships, identifying growth opportunities, and implementing strategies that foster long-term partnerships. 
• Cross-Functional Collaboration: Work closely with internal teams—including Technology, Product, Operations, and Compliance—to deliver seamless solutions that meet client needs. Your ability to coordinate across departments will be essential in driving client success and addressing any challenges that arise. 
• Team Leadership: Lead and mentor a team of Account Managers. Foster a culture of excellence and accountability while aligning team efforts with company objectives. 
• Client Engagement: Actively participate in client events and industry conferences to strengthen relationships, gather feedback, and promote our offerings. 
• Process Optimization: Enhance team efficiency by defining and implementing streamlined processes, ensuring that best practices are followed across the team. 
• Sales Collaboration: Partner with the Lender Partnership (Sales) team to identify cross-selling opportunities and improve overall sales success. 

What we’re looking for: 

• Education: Bachelor’s degree in a relevant field preferred. 
• Experience: Minimum of 5 years in Account Management, Business Development, or Sales role working directly with Credit Unions is required. Proven experience managing complex client relationships is essential. 
• Management Skills: Over 2 years of management experience, preferably in account management or sales environments. 
• Cross-Functional Experience: Demonstrated ability to work effectively with internal teams to deliver comprehensive solutions for clients. 
• Technical Proficiency: Familiarity with Salesforce.com is preferred; experience with other CRM tools is a plus. 
• Event Experience: Previous participation in trade shows or industry conferences is advantageous. 
• Resilience Under Pressure: Must possess thick skin and the ability to perform well under immense pressure. A proactive approach to problem-solving is essential in this fast-paced environment. 
• Organizational Skills: Highly organized with strong attention to detail. 
• Interpersonal Skills: Exceptional leadership and communication skills, with the ability to foster teamwork and collaboration. 
• Travel: Ability to travel 50% 

Culture Fit: 

Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; Driven to be courageous to make an impact; and Diligent & conscientious in executing every element of work. 

Why work for us? 

We have a lot to offer those that are looking to take the next step in their career, including but not limited to: 

• Competitive salary 
• Bonus structure 
• Benefits including medical, dental, vision, and more 
• Unlimited PTO 
• Stock options 
• Creative and transparent company culture 
• Growth potential 

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@lendkey.com. 

About Us 

LendKey delivers high-quality consumer loans directly to financial institutions through its digital lending-as-a-service model and indirectly through ALIRO by LendKey, an innovative deal network designed to enable financial institutions to buy, sell and broker loans. The platform delivers the technology, servicing and support that financial institutions need to establish a strong digital presence, acquire loans for their balance sheets, and build lifetime relationships with their partners and consumers. Lenders optimize their offerings by drawing upon LendKey’s fintech platform for demand generation, online decisioning, loan origination, loan servicing, compliance expertise, risk analytics, and proprietary balance sheet options. LendKey currently services more than $2.7 billion in loans and has helped community-capital providers deploy more than $6 billion in loans since 2009. Visit Lendkey.com for more information. 

The full-time base salary range for this role in the United States is between $130,000 - $160,000 + bonus and / or commissions + equity + benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as market job location, job-related knowledge, skills, and experience as evaluated throughout the interview process. Your recruiter can share more about the specific pay range for your location during the hiring process.