Who is Menlo?

Menlo’s purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. When organizations like schools spend less time making technology work, they can spend more time doing what they do best: educating children. And when educators can focus on the children, we help them achieve their goal of life transformation. From our roots as a startup, we've evolved into a firmly established corporation while retaining the hunger and drive of our entrepreneurial beginnings. At Menlo, our mission is to go beyond "good enough" and provide groundbreaking technology solutions that shape a better future for both our clients and the generations to come.

You will provide support to our clients’ internal systems as well as shared hosted infrastructure platforms. This role is responsible for the effective installation, deployment, support, and administration of software, servers, and related systems. You must have excellent knowledge of Windows Server and core operating systems, plus the ability to diagnose and troubleshoot computer, network, and system-related issues.

This role is ideal for someone who enjoys independent, heads-down technical work, takes pride in accuracy and documentation, and likes owning issues through to resolution in a structured, fast-paced environment.

You will:

• Oversee maintenance and optimization of VMware, vSphere, virtualization, and storage environments
• Manage server and network monitoring tools; investigate and resolve alerts and performance issues
• Manage application installation, upgrades, and ongoing maintenance across client and hosted environments
• Plan and execute server migrations, upgrades, and other infrastructure projects
• Automate repetitive tasks to drive efficiencies and create clear documentation/runbooks for future reference
• Provide timely, factual updates to users and internal teams regarding efforts to resolve complex issues
• Manage multiple tasks and issues at the same time while maintaining service level agreements
• Follow established change-management, security, and compliance procedures
• Perform all other duties as assigned 

 You Have:

• 5+ years of technical experience in systems administration or a closely related role
• Microsoft Certified: Windows Server Hybrid Administrator Associate, Net+, Sec+, or other relevant certifications (preferred)
• Excellent troubleshooting skills on a large and multi-site scale
• Outstanding oral and written communication skills, with the ability to translate complex technical concepts into clear, accessible language for audiences with varying levels of technical expertise
• Experience with applications used in an educational environment (preferred)
• Familiarity with Nimble SAN, Dell & Cisco servers, and monitoring tools such as PRTG
• Understanding of scripting languages such as Windows Command Shell and PowerShell
• High level of self-motivation and attention to detail, with a “by-the-book” approach to processes and standards
• Experience working both individually and in a team-oriented environment, with strong ownership and availability to resolve problems
• Comfort working in a structured, fast-paced environment where you can focus on fine-tuning systems and continuously improving reliability