Job Summary:

Engagement Specialist I (ESI) is responsible for working closely with parents/caregivers and community partners to provide case management and parent education to families. The ESI is also responsible for planning and promoting family-centered educational events, workshops, and trainings that build awareness of protective factors and parent leadership. 

Essential Functions:

• Responsible for greeting visitors in a professional, courteous, and helpful manner.
• Responsible for working collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the families served.
• Develops working knowledge and maintains a reference guide for community resources.
• Conduct outreach activities and administer Neighborhood Resource Center surveys to engage the community. 
• Assess and evaluate the needs of the families and provide guidance and case management either in person or virtually.
• Responsible for recruiting participants, coordinating, planning, providing resource materials, and hosting Family Cafés and other EPU training/workshops.  
• Ensures that all Family Café surveys and other outcome assessments are completed.  
• Responsible for collecting, summarizing, and reporting all data and information, including the Family Café surveys and other outcome assessments as required by the program.
• Responsible for entering data into identified databases: Apricot 360 and ETO.
• Continue skill development related to job responsibilities by attending approved training and participating in the development and achievement of the program, department, and personal goals.
• Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations. 
• Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing.
• Attend staff meetings, training, and in-services.
• The standard working hours are Monday through Friday between 8:30 AM and 6:00 PM. Staff are required to work Saturdays and evenings as needed.  
• Required to hold a valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
• Must perform other duties as assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services, and/or President/Chief Executive Officer.

Knowledge, Skill, and Experience:

Education: Bachelor’s degree in Social Services, Child Development, or other related field. May consider work experience of 5+ years or more instead of education.

Skills: Must have strong communication skills, both written and verbal, able to make independent decisions within guidelines, accept responsibility, be dependable, reliable, time management, committed, highly motivated, have a professional code of ethics and professional demeanor, must be adaptable, use good judgment, logic skills, are self-confident, capable. 

Experience:

• 2+ years’ experience facilitating parent education programs or groups.
• Knowledge of and experience in the Strengthening Families Protective Factors Framework. This is an evident-based approach to work on how to work with families.
• Experience providing hands-on activities and engaging participants when conducting workshops, training, and events.
• Must be able to conduct classes, workshops, meetings, and training virtually through Zoom or other designated virtual resources.
• Experience working with various local community resources and human services.
• Ability to adapt and work with individuals and families with various personalities, diverse backgrounds, and economic and cultural differences.
• Must be computer literate with Microsoft Office Products.
• Must hold a valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
• Bi-lingual skills in other languages are a plus but not required.  

Physical Demands:

Typical Working Condition: The position works the majority of the time at the Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments to which staff may be exposed.   

Equipment Used: Must be able to operate a vehicle to attend meetings and visit families at their homes. Must be able to work on a computer, with printers, utilize telephone, with a copier and fax machines and other office-related equipment.

Essential Physical Tasks: Must be able to sit for long periods, working with a keyboard or computer screen.

This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principal job elements. Related duties, knowledge, or skills to those explicitly stated may also be required for the successful performance of the position.