Working at Laramie County Library System is about joining an award-winning organization that sets the bar for service regionally and nationally. The Library Journal 2008 Library of the Year, Laramie County Library System is a hub for engagement, literacy and learning, and lifelong curiosity and discovery. With nearly 385,000 yearly visitors to a 103,000 sq. ft. central library, two branch libraries, and bookmobile, Laramie County Library System champions a knowledgeable and engaged community.

The individual in this position will have the opportunity to assist library users on the first floor of the library. The five Circulation Assistants work together with other Circulation & Branch Services employees to assist patrons with their library card accounts, self-checkout and return of materials, meeting rooms reservations, and readers’ advisory (finding a book, movie, or music that is of interest to a library user you are assisting), among other tasks. The individual in this position is expected to observe patron behavior in relation to the Code of Conduct and follow guidelines for applying standards and consequences. A background in customer service, working with the public, and knowledge of computers will be important to success.

JOB SUMMARY

The primary responsibility of the individual in this position is to serve the general public in satisfying their informational and reading needs, both as walk-in patrons and on the telephone.  The Circulation Assistant also provides readers’ advisory help for materials on the first floor and assists library users in relationship to their library card accounts, self-check and return of materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintains patron confidentiality in compliance with Wyoming state law.

2. Performs public relations for the library. As the first and sometimes only person that a patron may be in contact with, public relations is a very important aspect of this position.

3. Spends appropriate amount of time away from the desk roving using established procedures. Meets patrons at their point of need.

4. Prepares the first floor for opening each day following established opening procedures.

5. Assists patrons with their use of the library including, but not limited to: the online catalog; location of materials; library equipment and public computers; and placing hold and interlibrary loan requests.

6. Uses and operates the computers and peripheral equipment in all functions that relate to circulation. Knows and follows proper procedure when system goes down.

7. Issues library cards.

8. Handles financial transactions including the collection of overdue fines.

9. Checks out library materials, including audiovisual materials.

10. Trains the public on, and troubleshoots issues with, the self-service technology, such as self-check kiosks.

11. Provides readers’ advisory help and assists patrons in finding materials on the first floor.

12. Provides reference assistance when appropriate.

13. Answers the telephone and responds appropriately.

14. Provides patrons with directional information.

15. Books meeting rooms. Opens, inspects, locks meeting rooms following established procedures. Troubleshoots audiovisual equipment issues in meeting rooms.

16. Books audiovisual equipment.

17. When assigned, pulls audiovisual materials for checkout to branches.

18. Shelves paperbacks and magazines.

19. Inspects and shelves audiovisual materials as needed.

20. Loads paper in copiers and clears jams. Notifies the Circulation & Branch Services Manager or Circulation & Branch Services Assistant Manager/Readers’ Advisory Librarian about out-of-order equipment.

21. Assists patrons in use of copiers.

22. Files and stocks necessary forms.

23. When scheduled, processes overdue and Interlibrary Loan/hold notices. Gets notices to volunteer or folds and prepares notices for mailing.

24. Observes patron behavior in relation to the Code of Conduct. Follows guidelines for applying standards and consequences. Enlists assistance from other employees, managers, administration, security, and law enforcement as needed. Reports violations in a timely and professional manner.

25. Works Greeter Desk as assigned.

26. Performs other related and necessary duties as assigned.

WORK SCHEDULE

The schedule consists of day, weekend, and evening hours. Anyone who works for the library must be willing to work anytime the library is open. Laramie County Library (Cheyenne) hours are Monday – Thursday 9:00 a.m. to 8:00 p.m., Friday - Sunday 10:00 a.m.to 5:00 p.m. All library employees are scheduled to attend monthly staff meetings.

BENEFITS

Summary of Benefits: 

• This position receives paid time off for 13 holidays, vacation and sick leave, and an annual personal day.    

• Vacation leave is accrued based on the number of hours worked, so is not a lump sum, but is earned over time. Employees are eligible to use vacation leave after six months of employment (prior commitments negotiable). For the first four years, IT employees earn up to four weeks of vacation leave per year. At the start of the fifth year that increases to five weeks. The number of weeks of vacation leave increase with years of service.

• Employees pay into Social Security.

• Regular part-time employees who have their own medical insurance coverage may participate in dental insurance at their own expense.

• A prepaid legal services agreement, vision coverage, and other supplemental insurance options are also available at the employee’s expense. 

• Employees may join the YMCA without an initiation fee. 

• Employees may join the Cheyenne-Laramie County Employees Federal Credit Union.

LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer background check.

MINIMUM REQUIREMENTS

• High School graduate; and

• 6 months of relevant experience; or

• The equivalent combination of education and experience.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency with a variety of software programs related to library operations including word processing, scheduling/calendaring/email, and integrated library systems.

• Ability to work with limited supervision with an aptitude for detailed work and proficiency in prioritizing tasks.

• Accurate numerical and alphabetical filing skills.

• Ability to enter data into a computerized database, spreadsheet, document or other system.

• Proficiency in applying good customer service skills.

REPORTING RELATIONSHIPS

Reports to: Circulation & Branch Services Manager

Supervises: None

PHYSICAL EFFORT AND WORKING ENVIRONMENT

The essential duties and responsibilities of this job require the employee to move or manipulate moderately heavy equipment, boxes, carts, files, and/or stacks of material from one location to another.