Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

The primary function of this position is to update database within the markets assigned. Assist with maintaining database by entering new and updated customer and account information, reconcile incoming census and request new lead information.

• Reconcile census, drive maintenance, and enter new lead information of existing facilities.
• Enter new admissions into the CRM system and set them up as an account.
• Send out and receive mail and packages, update returned mail.
• Update the parent/home account with death and discharges.
• Send and receive faxes and emails.
• Other duties as assigned.

Education &Training Requirement

• High school diploma or equivalent is required
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• 1-3 years of customer service experience with service company preferred
• Salesforce.com or CRM experience preferred

Other Qualifications

• Customer service—responds promptly to customer needs, responds to requests for service and assistance and meets commitments.
• Reconciliation Skills - ability to reconcile from difference sources to get an accurate picture.
• Organizational Skills - the individual prioritizes and plans work activities and uses time efficiently.
• Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Able to work in team environment.

Physical Effort & Working Conditions

Work is performed remotely (home office) or in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.