JOB SUMMARY: The Care Coordinator Float provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties. Interacts with patients, staff, hospital personnel, and other professionals to improve patient satisfaction and quality control of billing information, reduce duplication of work measured by lowering cost per patient intake, and reduce the number of claim rejections on initial submission.

JOB DUTIES & RESPONSIBILITIES:

• Registers new patients in Centricity prior to scheduling appointment with correct demographic and insurance information.
• Makes sure all initial consultations, pertinent notes, lab slips, radiology and pathology reports are available to the physician prior to patient arrival.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and immediately enters appointment date and time into computerized scheduler.
• Responsible for knowing the physician's personal schedule and coordinating it with the clinical and surgical schedules.
• Assists Medical Assistants and Practice Coordinators as needed.
• Retrieves authorization from insurance carrier for services.
• Enters office and surgical appointments directly into Centricity and physicians’ personal Outlook calendar.
• Prepares and runs clinics.
• Schedules outpatient testing.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that the patient's record is up to date and accurate. Makes appropriate changes in computer system.
• Provides coverage to other positions as requested.
• Coordinates referrals for patients through insurance and other physician offices.
• Prepares all billings in computerized system for processing by Business Office.
• Codes office charges on e-ticket and sends appropriate op notes and coding information to coder within 5 days of service.
• Working knowledge of ICD-10 and CPT coding.
• Tracks incoming scans for film reviews for upcoming consultations/office visits.
• Able to perform all jobs within the office setting when other employees are absent.
• Supports BNA Compliance Program.

PERFORMANCE REQUIREMENTS

• Reports to work regularly on time for all scheduled shifts.
• Maintains positive attitude and demonstrates the utmost in professionalism.
• Dresses appropriately and professionally.
• Completes work accurately and in a timely manner.
• Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation.
• Prioritizes work activities and receives and assumes multiple job duties.
• Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel.

EDUCATION & EXPERIENCE

• Graduate of a formal program in Medical Assisting, accredited by the Commission of Accreditation of Allied Health Education Programs (CAAHEP).
• Two (2) years experience in a medical clinic.

TYPICAL WORKING CONDITIONS:

• Work is performed in an office environment, with contact with patients, office staff, physicians, etc.
• Travel to different clinic locations as required.
• Overtime as required.