Job Responsibilities:

• Schedules outpatient medical procedures, for patients with appropriate provider and time/location slot
• Request pre-operative clearances from PCPs office.
• Submit booking/orders to outpatient Surgical Center.
• Provides patients with Surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibility.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Provides patient education by reviewing patient pre-operative instructions and medications with the patient while maintaining patient confidentiality.
• Provides great patient experience and delivers high level of service (always friendly and helpful)
• Develops a bond with patients ensuring they feel welcomed, understood and appreciated not only during consultation but day of surgery as well.
• Achieves company set key performance indicators and maintains surgical schedules for surgeons.
• Notifies patients of all scheduled appointments.
• Verify all insurance and obtain any authorizations needed.
• Prepares all paperwork for a physician for surgery.
• Ensure that all pertinent information for upcoming surgery, such as booking sheets, insurance information, prior authorizations, pre-op/medical clearance, is sent to the appropriate surgical facility.
• Answers all telephone inquiries from patients and primary care physicians concerning surgery and/or related concerns.

Required Qualifications:

• 1+ Years of Experience in the Medical Field

Preferred Qualifications:

• Associate’s Degree
• Experience working with out-of-network benefits