Aqua Leisure Recreation, LLC is a branded consumer products company serving the needs and aspirations of millions of consumers in the market for aquatic, leisure, and outdoor recreational products. We serve customers on a worldwide basis through a variety of sales channels including mass merchants, club, value, sporting goods, e-commerce, specialty, and distributors.   We are currently seeking a technical support/IT resource to work onsite in our Denver, CO office. This is a full-time position. General duties will include, but are not limited to:

· Responds to end-user requests for technical assistance by ticketing system, email, or phone. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.

· Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.

· Utilizes product information or solution database to research, troubleshoot, and deliver solutions.

· Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.

· Escalates problems to appropriate level or team to achieve issue resolution.

· May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.

· Fulfills all service level standards for response time and quality.

· Participate in all system tests and analyze all data and processes and recommend improvements.

· Manage all communication with individuals and internal and external stakeholders and ensure compliance with all policies and procedures.

· Perform routine updates, administration, and maintenance of the Warehouse Management System

· Support Warehouse Management System users, identifying and troubleshooting any issues.

· Identification and resolution of hardware, software, and database issues within the WMS applications, which directly impact production services.

· Implementation of monitoring procedures, standards and policies related to Application/Web Servers management.

· Setting up and testing new database and data handling systems 

· Monitoring database efficiency 

· Test current databases and modify them as necessary to correct errors.

· Ensures that information is backed-up, secured, and protected.

· Install software and create the necessary environments.

· Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.

· Install applications in client environment, troubleshoot the issues, taking backups of the data in the hard disk and make necessary upgrades to the system.

· Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly.

Two-four years related experience

· Strong analytical, problem solving, critical thinking and decision-making skills.

· Multitasking

· Delivering under tight deadlines

· Strong written and verbal communication skills

· Microsoft 365

· TEAMs

· OneDrive

· Microsoft Active Directory 

· VPN

· Network Administration

· Server Maintenance & updates

· Remote User Support

· Printer Management

· Desktop Support

· HelpDesk Tickets (Spiceworks – multi-location)

· Backup to Network Administrator

· Phone System Support

· Building Security – Control/Response/FOBs

· Occasional off-hours support.

Desired

· Bachelor’s degree in computer science or related field

· Knowledge of Sage, HighJump, CyberQuery

· Label Software

NinjaOne, Lastpass, Rapid7, DarkTrace, SentinelOne