Who We Are

Straughan Environmental, Inc. is a successful, rapidly growing, woman owned business that provides high quality and cost-effective consulting services to a wide variety of clients in the governmental and private sectors. Straughan is committed to advancing sustainable and resilient communities. We are experts in environmental planning, design, assessments, and policy. Our staff consists of wildlife and wetlands scientists; geomorphologists and hydrologists, civil and environmental engineers; inspectors; biologists and botanists; planners; cultural resource specialists; and GIS and CAD professionals. This combination of technical expertise and an understanding of policy make Straughan a highly competitive firm and a great place to advance your career.

Job Purpose

Manage IT needs and goals for Straughan Environmental, Inc. Respond to requests for support from employees at a Tier 1 Level and escalate to external support as needed. Lead objectives to improve Straughan’s IT infrastructure for Data Management, Security and Resiliency, and Performance and User Experience. Manage and support our external Managed IT Services provider.

Straughan Benefits

One of the ways Straughan supports our staff is by providing generous benefits such as Medical, Dental and Vision Insurance, 401k Retirment plan with an employer match, tuition assistance, PTO, 8 holidays, Parental leave, HSA, FSA, Flexible work schedule, employer paid short and Longterm disability. 

Salary Range for this position is $50,000 - $60,000. The compensation for this role is commensurate with experience. 
 

Duties & Responsibilities

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Support of backup solutions and verification of backup success with appropriate remediation
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• System documentation maintenance and review in ConnectWise
• Communication with employees and management: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Desktop/laptop deployments and inventory management
• Support IT needs for onboarding/offboarding employees
• Active directory additions/changes/terminations – with appropriate actions in other sub- systems depending on customer environment.
• Phone, tablet, and cell phone management
• Printer/copier management
• Manage user groups and permission settings. 
• Identify security risks and develop recommendations for improvements and mitigation measures.
• Update or develop IT policies and procedures. 
• Lead file and data management governance practices, including file management structures, archiving data, and leading plans to migrate files to a cloud platform.  
• Promote a positive IT user-experience for employees, enabling our team to work effectively and efficiently. 
• Support growth initiatives related to adopting new technology, including AI services.  
• Primary point of contact and management responsibilities for our external Managed IT Services provider. 

Qualifications

Education: BA/BS, preferably in computer science, business administration or a related field.

Experience: 2 years of IT and customer service experience.

Desired Qualifications

• Understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as required by applicable law. 

• Prolonged periods sitting at a desk and working on a computer 
• Must be able to lift up to 20 pounds at a time.

Straughan is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status