Job Title: Vice President, Hub Operations

POSITION SUMMARY:

Under the general direction of the Chief Operating Officer or Sr. VP of HUB Operations, the Vice President of HUB Operations acts as a senior-most Operational Leader for manufacturer HUB Services and or Digital Services program, upper management, and the client. He/she is a leader who is responsible for overseeing implementations, program metrics (both for internal tracking and customer requirements). They should implement and manage consistent operational best practices and continuous improvement efforts to improve internal results and outcomes as well as those customer metrics that align with their business purposes. They must understand Pharma manufacturer hub support services in the specialty pharmacy marketplace.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Coach, develop, and hold program management team accountable for delivering areas of responsibility and exceeding client expectations.
• Identify and prioritize key client targets within existing client companies based on strategic goals and objectives.
• Outline specific strategies to drive continuous improvement, increase customer satisfaction, and expand services because of strong, consistent, and thoughtful delivery.
• Understand competitive market conditions and forecast trends.
• Research and understand client needs, product offerings, competitive threats, and most significant issues and challenges.
• Provide solutions to specific client needs.
• Deliver presentations to key stakeholders.
• Rigorous follow-up with key stakeholders to determine the status of business and communicate status updates internally.
•  Accountable for overall client satisfaction and profitability.
• Maintain client contacts to keep abreast of advancements and developments in the industry.
• Travel required for client visits, industry conferences and product training.
• Performs other duties as assigned. 
• Utilize and encourage innovational improvements and changes within programs through six sigma methodologies, technology, and automation.

 Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

•  Requires a minimum of ten years of demonstrated operational experience in pharmaceutical, medical device, biotech, healthcare, or pharma hub services. 
• Talent for building and creating program teams to meet the client needs.
• Bachelor’s degree in a business-related field required and a master’s degree preferred. 
• Must have expert data analysis, reporting, interpretation, presentation skills and the ability to develop superior product knowledge. 
• Must be comfortable and proficient with client services processes from onboarding to results measurement and ensuing growth. 
• Experience managing budgets and P&Ls.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

•  Ability to communicate effectively through verbal, written and presentation skills.
• Must have demonstrated leadership and organization skills.
• Ability to drive strategic partnerships by relating to client needs and producing creative and innovative solutions.
• Must be able to work as an effective leader and collaborative team member.
• Must have knowledge of current best practices in all aspects of strategic corporate and integrated operations. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remain seated in a stationary position for prolonged periods. 
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required. 
• Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices) 
• Overnight business travel required. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule

• Must be flexible on schedule and hours. 
• Some travel may be required.

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.