Job title: Associate Training Coordinator              

FLSA status: Non-Exempt

Department: Human Resources            

Reports To: Training Coordinator

Position summary: The Associate Training Coordinator will play a vital role in preparing training materials, coordinating logistics, and ensuring smooth operations during orientation sessions. The Associate Training Coordinator will also assist with food service preparation, uniform and supply management, and the setup of training environments to create an optimal learning experience. The Associate Training Coordinator will assist the Training Coordinator by providing hands-on support in orientation and other training programs, ensuring trainees understand key concepts and procedures. 

Position Responsibilities:

• Assist the Training Coordinator in conducting new hire orientation, food service cross-training, and other training sessions 
• Provide guidance and support to new hires during practical exercises and demonstrations during orientation
• Assist in the design, preparation, and assembly of training materials, including creating handouts, instructional packets, and organizing folders for orientation and other trainings
• Ensure orientation and training materials are up-to-date, accurate, and aligned with the company’s policies and procedures
• Manage the ordering and distribution of uniforms and supplies for new hires, ensuring all items are prepared and ready for distribution on orientation days
• Assist with the coordination of food orders for orientation/training events, ensuring items are delivered on time and align with the orientation/training outline
• Provide hands-on assistance with food service preparation and setup for training sessions, including preparing sample menus, food stations, and other food service-related needs
• Ensure cleanliness and food safety standards are maintained during all food preparation activities
• Prepare training room and store with the necessary educational materials, technology, and supplies ahead of training sessions
• Set up seating arrangements, equipment, and any additional items required for orientation 
• Ensure training spaces are conducive to learning 
• Assist in the field placement organization of new hires for on-the-job training
• Assist the training team in organizing meetings, scheduling trainings, and maintaining training calendars
• Assist with administrative duties such as record-keeping, data entry, and reporting
• Contribute to a positive, team-oriented environment, ensuring that training programs are delivered effectively and with a focus on excellence
• Maintain a complete understanding of company operations
• Other duties as assigned

Role Qualifications: 

• High School Diploma or equivalent required
• Previous experience in food service, retail, or customer service roles is a plus
• Desire to grow within the training and development field with the goal of advancing into the Training Coordinator position in 1-2 years
• Must work in a Family Express store for no less than 3 months

Essential Skills and Experience:

• Time management, including multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• High performance team building and strong team player; teamwork and the ability to enhance team members’ performance
• Commitment to company mission and values
• Basic mathematical & computer proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis & resolution at both strategic & functional level
• Effective decision making based on sound judgment and reasoning
• Ability to read, write, and understand English

Nonessential Skills and Experience:

• 2-4 year college degree
• Experience as a Training Coordinator, Trainer, Teacher, or similar role
• Previous retail experience
• Microsoft Office experience

Reporting To This Position: No direct reports

Physical demands and work environment:

• Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. 
• Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute intervals. Exposure to dirt, dust and cleaning solvents.