Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Overview 

The Strategic Account Manager role is customer-facing and responsible for managing the relationship for a portfolio of customers by guiding them, answering questions, and building great relationships with rapport and credibility. This role is a subject matter expert in the field whose contribution will go beyond just support. They will actively collaborate with the customer to ensure they receive nothing but the best and stay ahead in a competitive market. 

Accountability Key Initiatives

• Triage issues escalated to Professional Services 
• Troubleshoot assigned and escalated issues 
• Coach staff on inquiries regarding technical nature/problems. 
• Identify, develop, and advise on solutions to solve problems, not symptoms.

Success Metrics

• Tickets solved per week 
• Projects completed per quarter 

• Professionally manage customer relationships to ensure consistently high satisfaction levels within a portfolio. Serving as the main point of contact for customers, providing guidance and support throughout the customer lifecycle. 
• Collaborating with internal teams such as Technical Consultants or Account Executives to ensure that customer needs are being met. 
• Conduct Quarterly Business Reviews (QBRs) with customers to understand their business goals, assess their satisfaction, and identify any areas for improvement.  
• Provide training and guidance to customers to help them maximize the value of Vantaca’s products. 
• Acting as an advocate for the customer within the company, ensuring that their needs and concerns are addressed and resolved. 
• Be a subject matter expert (SME) on our product and industry to provide customers with consultative guidance on how to get the most out of our product. 

 Qualifications

• Time Management: Juggling multiple projects, tasks, and deadlines requires effective time management skills to ensure that all responsibilities are handled efficiently. 
• Presentation Skills: Delivering clear and concise presentations to clients, colleagues, and management is important for conveying technical information effectively. 
• Customer-Focused Attitude: The ability to understand and empathize with clients' needs is vital. Must be focused on delivering value to clients and building positive relationships. 
• 2+ years of relevant relationship management experience and Vantaca configuration experience. 

 Our Value Prop to Employees

• Our eNPS is +62! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023).
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• 2021 Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.

If you are selected for an interview you will receive an e-mail from someone on our recruiting team with an @vantaca.com email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.

Although we do business around the US, we call North Carolina home. NC was just ranked the #1 state for business in 2022 and 2023 by CNBC and we believe it! The state, and in particular the Wilmington area, is a great place to live and do work. Wilmington, where Vantaca is headquartered, really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants and live entertainment opportunities. If you want to spend some time outdoors, get some sun or go surfing or fishing, you can pick a spot along one of our beautiful beaches. Explore info about where we’re headquartered at www.nccareercoast.com