Business Requirements Gathering:

• Elicit and document business requirements through interviews, workshops, and process mapping.
• Analyze business processes and identify opportunities for improvement through Salesforce.
• Translate business requirements into functional specifications for developers.

Salesforce Configuration:

• Configure Salesforce applications based on business requirements, including custom objects, fields, page layouts, and workflows.
• Utilize Salesforce configuration tools to create and modify data and processes.
• Test and validate Salesforce configurations to ensure they meet business needs.

Data Management:

• Import and export data into and out of Salesforce.
• Cleanse and transform data to ensure data integrity.
• Develop data validation rules and processes.

Documentation:

• Create and maintain clear and concise documentation of business processes, system requirements, and configuration details.
• Develop user manuals and training materials.

Support:

• Provide end-user support for Salesforce applications, including troubleshooting issues and answering questions.
• Assist with user adoption and training.

Knowledge of:

• 508 Compliance
• JIRA
• GIT Hub

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field from a US accredited university .

• 3-5 years of experience in business analysis or Salesforce administration.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite.

• Salesforce Administrator certification preferred.