Position Objectives:

• To provide overall support for PETA donations and income 

• To provide overall support of processing priorities in accordance with a fundraising schedule for PETA

• To provide excellent donor and supporter stewardship through phone, email and mail

Primary Responsibilities and Duties: 

• In consultation with PETA and in verified compliance with the objectives, standards, and requirements communicated by it:

     o Prepare all donations for entry into PETA's membership database

     o Receive, verify and prepare all donations for deposit sent to PETA's Sam Simon Norfolk office 

     o Responsible for verifying that all batches recorded on the deposit logs are entered into PETA's membership database and finalize submissions

     o Oversee batched donation entry and record maintenance into PETA's membership database 

     o Responsible for the removal of returned check donations from PETA's membership database and to prepare and process donor notifications 

     o Assist with the uploading and processing of donation and comment files from telemarketing vendors

     o Assist with review and preparation of supporter and donor survey report and identify urgent inquiries providing immediate response or escalation 

     o Assist Income and Donor Data staff with the research of credit-card disputes and the processing of automatic credits for online charges

     o Prepare and upload written inquiries to PETA’s membership database and assign to the Correspondence team for response

     o Respond to donor or supporter inquiries over the phone or written form

     o Assist with supporter opt-in reactivation requests process and make appropriate updates in database for PETA advocacy and fundraising emails

     o Assist with online gift refunds including staff/vendor test gifts

     o Responsible for the removal of returned check donations from PETA's membership database and prepare and process donor notifications 

     o Assist with Regional Deposit Data entry

     o Submit vendor invoices for payment through Sage/Beanworks

• Consult with the department managers on setting priorities in accordance with a fundraising schedule for PETA

• Maintain knowledge of relevant departmental software 

• Provide support with training of all clerical and administrative staff members 

• Perform any other duties assigned by the supervisor

• Degree in related field or equivalent experience

• Minimum two years database experience with data entry and file uploads

• Minimum two years of office experience with a focus in payment collection and/or processing

• Proficiency in Microsoft Office programs including Outlook, Word and Excel

• Knowledge of fundraising practices

• Proven knowledge of animal rights issues and PETA campaigns and the ability to articulate PETA's objectives as well as details about specific PETA programs

• Excellent interpersonal, written, and oral communication skills

• Fast and accurate typing skills

• Ability to manage large numbers of inbound and outbound calls in a timely manner with exceptional customer service and professional phone voice

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

• Demonstrated ability to work well under pressure and meet deadlines

• Demonstrated effective organizational skills and meticulous attention to detail

• Demonstrated ability to work independently

• Adherence to a healthy vegan lifestyle

• Ability to maintain strict confidentiality

• Commitment to the objectives of the organization

Application Deadline: 

Applications for this position will be accepted until January 3, 2025.

We may fill this job opening before the deadline if we find a qualified candidate.