At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.

Designated as the Social Care Network (SCN) Lead Entity for the Capital Region, Central NY, and North Country under New York’s 1115 Waiver Amendment’s SCN & Health-Related Social Needs (HRSN) Program, we are responsible for ensuring that there is a seamless, consistent end-to-end process for HRSN screening, navigation, and the delivery of HRSN and other services to thousands of Medicaid Members. Transformative in nature, this novel Program will further sustain our mission of advancing health equity within and across historically marginalized communities. 

As a 2019-2024 Albany Business Review’s Best Places to Work and a 2021-2024 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team. 

Why You Should Join Healthy Alliance

We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

• Competitive compensation package 
• Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company contributed accounts, and more
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Company-sponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety, respect, employee engagement, recognition, and diversity
• Salary range: $61,000 - $70,150 per year, commensurate with experience

Who You Are

 The Performance Consultant (PC) is responsible for successful implementation and execution of terms identified under New York’s 1115 Waiver Amendment’s SCN & HRSN Program and contracts. PCs manage partners’ participation and performance through on-site and remote communication, on-site visits to conduct training, partner risk and needs assessments, and strategic development of performance plans to align partner performance with contract deliverables and Healthy Alliance’s Quality Plan.    

We are looking for someone in the North Country of New York State.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties assigned. Responsibilities and activities may change at any time with or without notice.

What You’ll Do

• Operate as the primary point of contact for all matters related to partner relations. 
• Manage onboarding and training support for Healthy Alliance’s integrated network. 
• Oversee partner contract and performance management. 
• Collaborate with internal cross-functional teams to meet partner needs and ensure a positive partner experience.
• Hold regular on-site visits or virtual meetings with partners dependent on partner needs, including meeting with their executive team, to ensure understanding of their organization’s performance.   
• Ensure the timely and successful delivery of Healthy Alliance solutions and services according to partner contracts.  
• Conduct partner risk assessments and identify any barriers that impact contract deliverables and resolve issues, when appropriate. 
• Identify partner needs and connect to appropriate Healthy Alliance stakeholders. 
• Use Healthy Alliance tools and resources to inform partner communications and meetings. 
• Track and communicate monthly partner performance to internal and external stakeholders. 
• Exercise discretion and professional judgement to maintain project-specific timelines and communicate project expectations and timelines with internal and external stakeholders. 
• Maintain current knowledge and understanding of Medicaid and local transformation, including New York’s 1115 Waiver Amendment’s SCN & HRSN Program, Waiver programs, Triple Aim, and value-based purchasing (VBP). 
• Embody Healthy Alliance’s vision, mission, and goals.    

What You’ll Need

 Education 

• Bachelor’s degree required. Degree in health, social services, or a related field preferred. Significant and relevant work experience may be accepted in lieu of educational experience.  

Professional Work Experience

• Minimum 2+ years of consulting, account management, health or business administration, social work, human service, or nursing experience preferred. 

Skills, Knowledge, and Abilities 

• Experience with clinical process improvement and performance improvement. 
• Knowledge and understanding of social drivers of health and health-related social needs, community-based organizations (CBOs), clinical care settings, New York’s 1115 Waiver Amendment’s SCN & HRSN Program, Delivery System Reform Incentive Payment (DSRIP) program, and VBP.
• Experience with health systems and Managed Care Organizations (MCOs) preferred. 
• Analytical thinker, able to plan for partner success and execute on deliverables. 
• Ability to work independently to manage multiple partners and their activities with little to no supervision.  
• Comfortable working in a fast-paced, dynamic environment while maintaining focus on key goals.  
• Excellent organizational skills. 

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Offers of employment are contingent upon a satisfactory background investigation including OIG List of Excluded Individuals and Entities (LEIE) and state Medicaid exclusion lists. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Physical requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to 20 pounds independently or with assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.us

Privacy Requirement

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer