Job Title: Senior Account Manager

Location:

This is a remote position, with preference being given to candidates who are local to the Minneapolis area.

Company Overview:

If you’re looking for a fast-paced, growth-focused environment to flex your digital marketing muscle, Rocket55 is a perfect fit. Rocket55 has been a full-service digital marketing agency for 15 years, no small feat in an industry that changes and evolves daily. Keeping up with the technological innovations and market trends in our industry makes every day working here an adventure. We’re looking for fellow hard-working digital enthusiasts who are eager to drive results for our clients, thrive in a diverse and dynamic workplace, and add to a culture of curiosity, innovation, and awesomeness.

Join our energetic, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you!

Job Summary:

The Senior Account Manager plays an important role including day-to-day account management responsibilities, guidance for the other account managers, and the ongoing development of the Account Management and Client Experience team processes and procedures. A successful individual in this role will take a “lead from the front” mentality by managing a number of client accounts directly and mentoring/supporting members of the Account Management team. They will foster cross-team collaboration by working closely with Team Leads and Lead Project Managers.

Responsibilities:

• Day-to-day account management on a range of accounts including larger and more complex clients
  • Serve as the primary point of contact for clients
  • Maintain regular communication with clients to understand their needs, expectations, and feedback
  • Coordinate and facilitate all client meetings (virtual, in-person, and regular phone calls)
  • Client-centric approach to solving problems and identifying issues/opportunities
  • Build and nurture long-term relationships with clients
  • Handle client queries and resolve issues promptly
  • Identify opportunities for account growth and upselling additional services to existing clients
  • Creation of exceptional presentations for reports, deliverables, and strategic initiatives, as well as the delivery and facilitation of presentations
• Ability to manage clients and service teams autonomously
  • Exceptional communication skills, both written and verbal
  • A well-versed storyteller with strong presentation skills
  • Complete knowledge of marketing automation, SEO, paid digital media, website experience, content strategy and e-commerce fundamentals
  • Requires limited oversight and/or assistance from team management
• Work with project management and service teams to drive process improvement.
• Establish best practices in account management and profitability and share out with account team
• Collaborates closely with Lead Account Managers, assisting them in completing projects at the department level
• Provides support to team members by helping solve problems, guiding them through difficult situations, and providing them with the necessary tools and resources
• Assists in training and onboarding of new team members, including providing shadowing opportunities
• Perpetuate the growth of positive team culture

Required Experience, Skills, and Qualifications:

• 4 - 6 years client service/account management experience in an agency setting
• 4 - 6 years of experience with SEO, SEM, and/or Social Media strategies
• Ability to understand complex client deliverables and confidently present them to clients
• Ability to quickly learn and execute Rocket55 processes with strong a strong understanding of how other teams and departments operate
• Excellent listener and note taker
• Solid verbal/written communication skills
• Collaborative leader
• Extremely detailed oriented and organized
• Strong business acumen
• Willingness to take on any task with enthusiasm
• Fast learner and accepting of constructive criticism
• Ability to work cohesively with clients and subject matter experts
• Comfortable with a fast-paced and evolving environment
• Problem-solving attitude with a consistent pursuit of results
• Ability to work cohesively with clients and subject matter experts
• Comfortable with a fast-paced and evolving environment
• Problem-solving attitude with a consistent pursuit of results

Preferred Qualifications:

• 4-year degree in marketing, communications, or a similar field
• 5+ years of relevant work experience
• Familiarity with WordPress or other Content Management Systems
• Understanding of Amazon or other marketplace platforms
• Analytics/Google Ads Certified
• Project management software experience (Accelo preferred)

Salary Range:

$78,000 - $92,000 - depending on experience and qualifications.

Total Compensation Package:

This position offers full-time employment along with a comprehensive benefits package that includes:

• Complimentary parking
• Health, dental, and vision insurance
• 401(k) with matching contributions from the Company
• Life insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-provided Short Term Disability insurance
• Long Term Disability coverage
• Paid Time Off
• Holiday pay, including Floating Holiday
• Flexible work schedules

Commitment to Inclusion:

Rocket55 is an equal opportunity employer and is dedicated to creating an inclusive work environment void of harassment and discrimination. Our goal at Rocket55 is to cultivate a culture where each team member feels appreciated, empowered, and motivated to pursue both personal and collective objectives. This commitment entails ensuring opportunity and accessibility for individuals of all backgrounds, including but not limited to race, ethnicity, age, marital status, gender, sexual orientation, gender identity, gender expression, religion, national origin, disabilities, political affiliation, and socioeconomic status.

Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required. The role may evolve based on the needs of the company.