Information Technology Support Specialist 

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you!

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable.

Our Approach and Values:

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. 

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary: The Information Technology Support Specialist is accountable directly to the Director, Information Technology. This is a full-time position, based out of  Conway Health and Resource Center.

Salary – The salary range for this position is $26.44 - $29.80 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides its own estimated salary calculator and is not affiliated with COH’s range.
 

Highlighted Duties and Responsibilities:

• Responds to requests for technical assistance in person or via phone or email as quickly as possible, at least within 1 business day.
• Provides Tier 1 and 2 technical support to all users, provides timely response and resolution to tickets. Identifies and escalates issues requiring urgent attention .
• Manages IT onboarding of new staff, including computer setup and account setup. Creates network user accounts, email accounts, and sets access permissions for new personnel within a timely manner.
• Immediately manages IT issues related to termination of staff, including removing access when notified by HR.
• Escalates issues to IT Network Manager or Systems Administrator quickly and efficiently to minimize disruption.
• Provides proactive maintenance on workstations as directed.
• Performs hardware and software installations as needed or refers to IT service contractor.
• Travels to Community of Hope sites as needed to support users or assist on IT projects.

• Bachelor’s degree in computer science or information technology or equivalent experience required.
• 1-2 years’ experience in IT support required.
• Excellent troubleshooting techniques.
• Excellent analytical and creative problem solving skills.
• Superior customer service skills
• Ability to work well in a team environment, to handle multiple projects simultaneously, and to manage work under tight deadlines.
• Effective verbal and written communication skills.
• Ability to travel to other sites required.
• Ability to work evenings and weekends as needed, required.
• In relation to remote work versus on-site expectations, this position is classified as the following: Hybrid: Remote work and on-site work requirements are generally split roughly 50/50. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch
• 11.5  paid company holidays, 1 personal floating holiday, 15 days of paid  vacation (increases to 20 after 3 years of service, 25 after 10 years of  service, and 30 after 15 years of service), and 12 days of paid sick leave  on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and  continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing  internal leadership training for supervisors
• Ongoing  well-being activities, culture compact activities and training, and trauma-informed care initiatives and training
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful. 

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.