UnityBPO is a premier Healthcare IT company serving America’s frontline healthcare workers and their patients. We are the lifeline for clinicians and patients across the country helping them to solve their technology challenges. Through our unique portfolio of clinician and patient products and services, Unity brings the skills, experience, tools, knowledge, and best practices to create immediate resolution to human technology interactions. Bound together by our diverse talent and uncompromising values, we at UnityBPO choose to work in environments that count—environments that are complex and critical and that dramatically affect our lives. We choose to be in places that matter—where doctors are saving lives, where patients are being healed. We believe we are the best company at understanding how to humanize technology and we hire people who live this belief. Our environment is open, honest, and focused on our customers—and our employees’ success. So, choose a career path, and rediscover what it's like to enjoy your job.

Healthcare has surpassed manufacturing and retail to become the largest and most rapidly growing source of jobs in the US. Additionally, the practice of medicine has become more tech focused than ever before. At UnityBPO, we directly impact how healthcare workers do their jobs by helping them navigate this new technical landscape. If you love technology and the chance to be involved in the business of healthcare - you can be at the forefront of these changes and make a difference by joining our team.

Systems Administrator:

It is expected that the Systems Administrator will use the latest tools to develop and deliver solutions in support of our infrastructure and client’s needs. 

KEY OBJECTIVES WE WILL ASK OF YOU

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be a Systems Administrator I. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Perform Windows Azure Virtual Desktop Administration Duties using Azure Native Tools and Nerdio Manager for MSP
• Develop and Manage Windows 11 Images
• Perform Windows Server Administration Duties
• Administer Virtualization Infrastructure (VMware vSphere, Microsoft Hyper V)
• Perform Windows Infrastructure Management Duties (Active Directory, EntraID, EntraID Domain Services, Group Policy, DNS, and DHCP)
• Experience with Public Cloud Infrastructure, such as Office365 and Azure.
• Relevant knowledge of at least one      scripting language preferably PowerShell.
• Expert with Windows 10, 11 desktop support and administration.
• High level of understanding of core networking concepts: TCP/IP, IPv4, IPv6, routing, switching, firewalls, DHCP, DNS etc. 
• Troubleshooting issues with laptops/desktops/printers, network, general user issues. 
• Other duties may be assigned

EDUCATION AND EXPERIENCE:

•  Associate’s degree or equivalent work experience in Information Technology.
•  Experience with Microsoft Azure and Microsoft Azure Virtual Desktop Infrastructure
• Experience with Virtualization Technologies such as VMWare ESXi
• 3-5 years previous IT Experience
• Experience in PC hardware, software and network troubleshooting
• Experience in ServiceNow or other ITSM tool
• Experience in Microsoft Deployment Technologies such as Microsoft Deployment Toolkit
• Experience in MS tools such as Excel and Word for documentation
• Self-starter that can collaborate actively with others in a cross-functional team.
• Excellent organizational/administrative/customer service skills with high standards of quality and agility to re-prioritize as necessary.
• Proven ability to work in a fast-paced environment.
• Excellent communication skills to act as a link between end users and higher-level support

REQUIREMENTS STRONGLY DESIRED:

• Bachelor’s Degree
• Microsoft Azure Certifications preferred
• VMware Certifications preferred
• CompTIA A+ and Network + Certifications preferred
• Healthcare environment experience preferred

OTHER REQUIREMENTS YOU WILL NEED:

•  Bachelor’s degree in Information Technology or equivalent – related work experience can be substituted 
• Minimum of four years providing technical support in a professional IT environment
• Excellent oral and written communication skills
• Strong multi-tasking skills
• Must be able to work independently

Personal Attributes:

• Integrity, honesty and personal responsibility
• Values employees and can genuinely articulate their positive contributions
• Values teamwork and understands the importance of collaboration
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Ability to make reasonably quick decisions and take informed risks
• Pleasant and approachable demeanor

WORK CONDITIONS:

• This position requires office work, non-manual related, with an ability to focus on multiple tasks in a fast-paced environment

Disclaimer

Ø The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. 

Ø It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

Ø UnityBPO is an equal opportunity employer. Decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin.