About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Clinical Program Manager role, you’ll be responsible for the day-to-day operational management of the Recuperative Care Program and Haven House Shelter; including but not limited to, budgeting, billing, an integrated system of social service support, quality assurance, safety, information management, donor relations, public relations, inter-agency relations, facilities management, materials management, contract accounting management and compliance. The Clinical Program Manager also works with the Director to build and implement strategies to grow the services.

• Ensures program, grant and contract compliance; ensures all programs are in compliance with local, state and federal guidelines and laws
• Administers and manages funding contracts, to include submitting timely reports, monitoring contract spending, and maintaining compliance with contractual requirements
• Monitors all rosters, databases and logs to ensure compliance within hospital and health care plan contracts and guidelines as well as in-house reporting processes
• Provide input to the development of the program’s budget; ensures program operates within budget, to include timely invoice approval and review of financial reports
• Collaborates with Development on completion of funding proposals and ensures that proposals are in line with service management plan and/or agency strategic plan
• Develops and maintains relationships with health plans, the VA and hospital contacts, shelter network, and with various social service providers for the benefit of clients served
• Networks with partner hospitals and agencies; manages relationships with partners and community and civic groups, and represents the agency at community events and meetings
• Proactively and consistently improves the quality and effectiveness of program services
• Works with the Director and executive leadership to establish a vision for the program consistent with the agency’s mission and community’s needs
• Prepares regular statistical reports regarding program outcomes
• Supervises flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all clients
• Provides back-up support to direct service staff for the client in-take and screening process
• Works with staff to maintain thorough, accurate records of case management activities with every program participant and maintain files according to agency standards
• Oversees the maintenance of records and other administrative requirements; ensures compliance with documentation and charting requirements for all funding streams
• Facilitates and attends all client case conferencing in order to monitor client progress and ensure adequate levels of support to clients
• Intervenes and deescalates difficult clients or crises that arise and manages client grievances and complaints
• Coordinates and provides support to interns and volunteers
• Attends and participates in program, agency and community meetings and trainings
• Monitors all staff job performance, completes evaluations, ensures on-going staff training and development, and participates in the hiring of staff for department
• Remains on-call outside of normal working hours for program support
• Provides back up support to direct service staff with programming needs including but not limited to: client rounds, documentation, case management, transportation
• Provides back up support to staff for shift coverage if needed
• Participates in all staff meetings and trainings
• Performs additional duties as assigned by supervisor

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Master’s Degree in Social Work or related field, required
• Currently licensed by the State of California as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC, preferred
• 2+ years of experience working in a Social Services or nonprofit setting, required
• 2+ years of experience working with severely mentally ill, medically fragile, and/or homeless population, required
• 1+ years of administrative supervisory experience, preferred
• Experience working with individuals in a residential setting, preferred

 ADDITIONAL REQUIREMENTS

• Ability to establish and maintain professional boundaries with clients
• Ability to identify problems, and research and recommend resolutions
• Excellent communication skills, particularly listening, mediation, and writing skills
• Possess strong organizational skills with ability to meet a demanding workload
• Ability to anticipate and react calmly to emergency situations
• Knowledge of Substance Use and Co-Occurring Disorder treatment
• Sensitivity to cultural and socioeconomic characteristics of population served
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Must be able to perform work in a climate controlled office setting
• May be subjected to adverse conditions, including contact from hostile people
• Exposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)
• Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory , concentration and analytical thinking
• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socioeconomic backgrounds and origins
• The noise level in the work environment is usually low

Location: Onsite: Escondido

Salary: $87,000-$92,000

Hours: Monday-Friday, 8am-4:30 pm

EMPLOYMENT BENEFITS

· Paid Time Off

· Paid Holidays – 13 scheduled

· Flexible Work Schedules

· Medical, Dental, and Vision Insurance

· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan

· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.