Rate: $23.02 hourly

Status: Part-time, not to exceed 28 hours weekly

General Purpose of Position

To support all I.T. related needs of the Police Department. Performs a wide variety of I.T. tasks including but not limited to: deploy, troubleshoot and repair hardware & software, user account maintenance, provides I.T. related expertise, deploy, troubleshoot and terminate network or other I.T. cabling, repair, maintain & install computer hardware, software, equipment & peripherals.

Major Duties and Responsibilities

Provides Day to Day Computer Technical Support Primarily at The Police Department

• Troubleshoot, repair, maintain, and install computer software, equipment and peripherals
• Provide help desk support for various desktop computer software applications
• Provide Internet/Intranet support including e-mail
• Responsible for day-to-day PC hardware, software, and printer support issues, including installation, setup, diagnostics, and maintenance
• Provide day-to-day administration of local area network (LAN)
• Monitor system logs and produce reports

Performs oversight of City systems usage and hardware needs

• Maintain appropriate documentation, including necessary update on City systems
• Produce reports on equipment inventory, usage, and repairs
• Assists with testing of disaster recovery procedures and systems

Provides support for Public and Staff

• Takes personal responsibility to provide exceptional customer service in order to promote and maintain a positive Police Department image
• Provides a constructive working environment
• Fosters pride and professionalism in the workplace and community
• Performs other duties as directed by the I.T. Manager, I.T. Director or Chief of Police

Education and Experience

The person in this position must have formal I.T. training or equivalent experience. This position requires a minimum experience of one year in computer systems, systems analysis, network management, or related experience. Any equivalent combination of education and experience is acceptable.

Licenses and Certifications

A valid driver’s license is required

Knowledge

Installation, function and use of server and desktop applications

Installation and maintenance of personal computers and related equipment

Personal computer hardware and troubleshooting techniques

Computer operating systems and enterprise applications, including, but not limited to:

· Microsoft Windows 10 and greater

· Windows Server all versions

· Exchange

· Active Directory

Computer network topologies and protocols, including, but not limited to:

· LAN/WAN

· TCP/IP

Equal Opportunity Employer M/F/Disabled/Veteran