Call Center Rep  - AA/BS degree a plus  Knowledge of Microsoft Office. 

Good Customer Service Skills. Enjoy talking to patients and extending assistance with patience. Possess positive attitude and demeanor.

Observe HIPAA Guidelines.

Expectations:

· Take ownership of duties assigned to him/her.

· Attendance 

· Dependable

· Team player

· Can follow directions 

Duties and Responsibilities:

· Responsible for answering patients calls

· De-escalate situations involving dissatisfied patients, offering assistance and support

· Distribute calls to proper teams.

· Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call/email delegation

· Good comprehension of Epic to assist simple billing questions

· Call patients to collect past due balances

· Understands payment plan guidelines 

· Observe HIPAA policies and regulations

· Maintains the company’s positive reputation

· Other responsibilities and projects that can be assigned from time to time 

Qualifications:

· High School graduate

· Knowledge of Epic is a plus

· Minimum 1 year of customer service experience

· Good Customer Service Skills

Compensation Package

At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program. 

Health & Welfare Benefits: Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA. 

Retirement Savings & Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program. 

Work/Life Balance Benefits: Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships. 

Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance 

Compensation will be based on experience 

Pay Scale/Ranges:

$21.00-$28.50/hour (and the hourly equivalent for salaried employees).*

*Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The patey scale/ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.