About the Role

This full-time Computer Technician Lead position is responsible for overseeing our technician operations process. The Computer Technician Lead will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality, and be well-versed in computer systems and network functions.

Key Role Responsibilities

• Repairing and refurbishing donated computers
• Work with managers on improving process
• Computer troubleshooting
• Hard drive sanitization
• Disk imaging
• Automated operating system installation
• Assembling and Disassembling computers
• Computer repairs
• Telephone technical support
• Computer loading/unloading
• Order parts
• Manage Bulk order sheet
• Delegate daily tasks and provide training as needed
• Manage network and camera system
• Install new systems as needed
• Help facilitate with volunteers
• Coordination, setup and management of volunteer events at warehouse
• Provide specs for online orders
• Complete tech KPI
• QC hard drives
• Order new staff badges
• Other duties as needed

Desired Skills/Qualifications

• High school or equivalent required
• 2+ years of experience leading a team
• 3+ years of experience as a computer technician or similar role
• Experience in developing profitable strategies and implementing vision
• An entrepreneurial mindset with outstanding organizational and leadership skills
• Windows deployment and imaging experience a plus
• Strong analytical thinker
• Ability to estimate and meet deadlines
• Excellent computer/internet experience in working in Windows PC environment a must
• Passion for computers and technology
• Great verbal and written communication skills
• Attention to detail
• Must be flexible, resilient and open to change
• Must be a self-starter with strong motivation and desire for continuous learning and improvement
• Ability to work in a general warehouse environment

Benefits

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and  PTO.

Equal Opportunity Employer