We are seeking a highly skilled Business Analyst with expertise in various disciplines including Business Process Analysis, Requirements Documentation, Dashboard Creation, and Business Case Presentation.

What you'll do:

• Conduct business process analysis and document requirements to improve efficiency and effectiveness.
• Create insightful dashboards to visualize key performance indicators (KPIs) and metrics.
• Present compelling business cases supported by data analysis and insights.
• Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation.
• Employ Power Query and Power Pivot to manipulate and analyze data effectively.
• Ensure fluency in English to facilitate clear communication and documentation.
• Apply basic understanding of database theories and tables for data integration and reporting.

Peak Support and our Work-from-Home PLUS model 

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. 

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. 

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. 

We're looking for individuals with:

• Good communication skills.
• Proficiency in MS Excel and MS PowerPoint.
• Experience with Power Query and Power Pivot.
• Experience in creating interactive reports and dashboards using Power BI. 
• Basic understanding of database theories and tables.
• Experience in scheduling and forecasting.
• Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments.
• Knowledge of Zendesk Report Creation, including MAQLs.
• Familiarity with MS PowerApps and MS Power Automate.
• Ability to solve complex business problems using analytical models.
• Previous experience in business analytics within the BPO industry.