Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a Business Analyst to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

We are seeking a highly skilled Business Analyst with expertise in various disciplines including Business Process Analysis, Requirements Documentation, Dashboard Creation, and Business Case Presentation.

What you'll do:

• Conduct business process analysis and document requirements to improve efficiency and effectiveness.
• Create insightful dashboards to visualize key performance indicators (KPIs) and metrics.
• Present compelling business cases supported by data analysis and insights.
• Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation.
• Employ Power Query and Power Pivot to manipulate and analyze data effectively.
• Ensure fluency in English to facilitate clear communication and documentation.
• Apply basic understanding of database theories and tables for data integration and reporting.

We're looking for individuals with:

• Good communication skills.
• Proficiency in MS Excel and MS PowerPoint.
• Experience with Power Query and Power Pivot.
• Experience in creating interactive reports and dashboards using Power BI. 
• Basic understanding of database theories and tables.
• Experience in scheduling and forecasting.
• Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments.
• Knowledge of Zendesk Report Creation, including MAQLs.
• Familiarity with MS PowerApps and MS Power Automate.
• Ability to solve complex business problems using analytical models.
• Previous experience in business analytics within the BPO industry.