The IRONMAN Group operates a global portfolio of events that includes the IRONMAN® Triathlon Series, the IRONMAN® 70.3® Triathlon Series, 5150™ Triathlon Series, the Rock ‘n’ Roll® Running Series, IRONKIDS®, World Triathlon Championship Series, Epic Series™ mountain bike races including the Absa Cape Epic®, road cycling events including Haute Route®, and other multisport races.

The IRONMAN Group is the largest operator of mass participation sports in the world and provides more than a million participants annually with the benefits of endurance sports through the company’s vast offerings. Since the inception of the iconic IRONMAN® brand and its first event in 1978, athletes have proven that ANYTHING IS POSSIBLE® by crossing finish lines around the world. Beginning as a single race, The IRONMAN Group has grown to become a global sensation with hundreds of events across 55+ countries. For more information about The IRONMAN Group visit: www.ironman.com. 

At The IRONMAN Group, our mission is to celebrate the power of the human spirit, fulfill dreams and uplift communities by organizing world-class events and extraordinary athletic experiences, globally. We accomplish this through our amazing staff across the globe who are committed to our core values - Heart, Excellence, Ambition, Respect and Teamwork (HEART).

General Summary 

The Merchandise Manager is responsible for executing the store set up, managing retail staff, driving customer experience, and delivering on partnership implementation within the merchandise store. The Merchandise Manager should have strong leadership skills, a deep understanding of the retail operations, and a proven track record of successful management in a retail setting.   

Principles, Duties and Responsibilities 

• Oversee and manage day-to-day retail operations to ensure smooth and efficient functioning. 
• Work cross-functionally with the merchandise Planning, Product, and E Commerce teams, as well as other IRONMAN departs; athlete services, partnership activation; operations; and marketing teams.
• Ability to manage and lead a diverse team of retail staff, providing guidance and support
• Monitor and analyze key performance indicators to identify areas for improvement. 
• Must be well versed in the technical aspects of all products categories 
• Execute initiatives to improve customer experience, satisfaction, and loyalty. 
• Assist with in-store customer service questions providing exceptional customer service. 
• Ability to acknowledge and resolve customer inquiries while maintaining empathy for the customer and their situation. 
• Ensure compliance with safety and security standards and handle emergency situations as needed. 

Job Requirements

• Bachelor’s degree in business, Retail Management, or related field 
• Knowledge of inventory management, supply chain, and logistics. 
• Ability to work in a fast-paced and dynamic retail environment
• Familiarity with retail software and point of sale systems. 
• Proactive and results-driven with a focus on continuous improvement. 
• Analytical mindset with the ability to interpret data and make informed decisions. 
• Extensive Travel Required 

The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.