About the role

The Loan Operations Specialist ensures that all processes related to loan servicing are efficiently carried out and that the loans are in compliance with banking regulations. 

Essential Duties

• Administering and managing borrower loan accounts after disbursement
• Performing detailed loan file audits
• Ensuring compliance with banking laws, regulations, and company policies
• Providing customer service, answering inquiries, and resolving issues related to loans
• Loan funding for programs
• Paid Note Processing
• Escrow Disbursements & Monitoring
• Trailing Document & Exception Tracking
• Other duties as assigned

• Minimum of 1 years’ banking experience, Loan Operations preferred
• Strong experience with Microsoft Office programs
• Strong technical skills and demonstrated ability to adapt quickly to new technology
• Ability to work in a fast-paced and team-oriented environment and exhibit a sense of urgency, a commitment to customer service, quality, and timely completion of duties without oversight
• Detail-oriented with excellent communication/presentation skills (both written and verbal)

Working Conditions

This role will typically be performed in an office-based setting. The noise level in the work environment(s) is relatively quiet.

Cognitive and Physical Demands

Daily/consistent: remaining stationary, computer work, keyboarding, typing, wrist flexing/extension and other repetitive. 

EEO Statement

Thread Bank is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Thread Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Thread Bank will not tolerate discrimination or harassment based on any of these characteristics. Thread Bank encourages applicants of all ages.