Join the team shaping the future of healthcare! Medbridge is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Product team is growing and looking for an enthusiastic Senior Product Operations Analyst to join us! 

We hire in the following states: AZ, CO, FL, GA, IL, IA, KS, MA, MI, MN, MO, NC, NY, OH, OR, PA, TN, TX, UT, VA, WA, WI.

As a Senior Product Operations Analyst, you will provide data-driven insights to inform and guide the product team. You will take ownership of the collection and analysis of product data inputs from our analytics ecosystem, helping to communicate customer insights and opportunities that drive product strategy and customer impact. Additionally, you will be the champion in leading our beta program, working closely with our most valued customers to achieve success in new feature roll outs. 

Why work at Medbridge? 

• We are mission driven. At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well. 
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders. 
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.

Qualifications

• You approach challenges with a data first mindset, leveraging insights to answer questions, assess progress, and measure results.
• You are detail-oriented, with strong critical thinking, analytical skills, and attention to detail.
• You have 3–5 years of experience in data analysis and visualization, ideally working with product utilization data or similar datasets, including tasks like query creation and data collection, analysis, and monitoring.
• You are proficient in analytic tools and platforms, such as Tableau, Snowflake, and Power BI, and can create meaningful analyses and visualizations for stakeholders.
• You have experience with user behavior or product experience tools such as Pendo, Statsig. 
• You have experience conducting root cause analysis, researching, documenting, and independently reporting findings to resolve issues, propose solutions, and deliver measurable results.
• You excel at managing your time, prioritizing assignments, and recognizing when to seek guidance for optimal outcomes.
• You have experience collaborating directly with customer decision makers and their teams.
• You are a team player who thrives in dynamic, outcomes-driven environments.
• You have demonstrated strong communication skills, both written and verbal.

Responsibilities

• Analyze cross functional data to identify trends, correlations, and strategic opportunities.
• Collaborate with teams across the organization (e.g., Engineering, Customer Success, Sales, Marketing, Finance) to ensure access to cross functional data and insights.
• Advocate for best practices in tools and data instrumentation, addressing issues of data integrity and reliability.
• Prepare regular analyses and reports (weekly, monthly, quarterly) to inform strategy and evaluate tactics.
• Automate processes for data correlation, analysis, and reporting whenever possible.
• Lead beta programs, supporting customer onboarding, monitoring performance, and providing data informed beta summaries to both customers and the product team.

Values:

• Excellence: A job worth doing is a job worth doing RIGHT.
  • We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
  • We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
  • We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
  • We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
  • We understand the value of time, and we give our best effort everyday because we have a day in which to give it.
• Fortitude: Our goals are big. Our dedication is bigger.
  • We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
  • We are courageous as we venture into the unknown.
  • We persevere in the face of difficulties.
  • We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
  • We take ownership of our mistakes and of our successes, and we learn from both.
• Service: We work for something more important than ourselves.
  • We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
  • We take a multi-disciplinary, data-oriented approach to solving problems.
  • We lead with confidence and humility, embracing a servant-leadership mindset as we support and challenge one another to reach our shared goals.
  • We know that if we do great work, we help people live healthier lives.

Salary Range: $130,000- $140,000

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.  

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Now it’s your turn. If you liked what you’ve read and think Medbridge would be a great career choice for you, apply now and our Talent Acquisition team will follow up with you shortly after.