We will only consider candidates that are physically located in the following States (no exceptions):

CO, CT, FL, GA, IL, IN, MA, MD, ME, MI, MN, MO, NC, NJ, OK, OR, PA, SC, TX, UT, VA, VT

We do not sponsor work visas/OPTs/CPTs/Perm. Res. etc.

WHO WE ARE (Why you will LOVE us)

Academic Programs International (API) encourages students of all ages to embark on a lifelong experiential educational journey that enriches lives, communities and organizations and helps every student, college and company to achieve their goals.

Through the creation of APIConnect, an experiential education technology platform, the company helps colleges, universities and students create and discover learning experiences customized to meet their needs. APIConnect offers a vast library of destinations, accredited courses, internships, and original programming geared toward maximizing students’ college experiences so they are better prepared for the workforce upon graduation.

Headquartered in Austin, Texas, US, API sends thousands of students on hundreds of programs both virtually and in more than 60 cities in nearly 25 countries in Asia-Pacific, Europe, Latin America, North America, and the Middle East.

If you are someone who thinks differently, is passionate about serving students, and wants to be a part of a fun and hard-working culture, then this is the company for you.

What you will be doing

We are looking for an experienced, talented, and motivated Systems Administrator to be a key member of a small, skilled, results-oriented team of IT professionals.  The role involves broad responsibility for deploying end-user equipment, server maintenance, security, backup/restores, monitoring, optimization, and support.  The ideal Systems Administrator should be a thought leader who designs and develops processes and systems to improve efficiencies and effectiveness within our technical space. 

In this role, you will be hands-on with the development and support of key applications and solutions that support other departments and teams.  You will have a focus on security, web-based applications, and end-user support.  Most of our end-users are based in the United States, but we support end-users in several additional countries worldwide.  The Systems Administrator develops controls/access/permissions to enterprise applications, Google Workspace accounts, and ensures data security across the organization. 

What You'll Be Doing:

• Responsible for administration and maintenance of our corporate Google Workspace account;
• Onboarding and Training for New Hires;
• Perform software installation and upgrades, including planning and scheduling, testing, and coordination;
• Deploy laptop equipment and peripherals to new employees;
• Development and management of Zendesk multi-channel (email, inbound phone, chat, and form submission) ticketing system for internal and external support;
• Development and management of systems monitoring and alert systems.  Troubleshoot system performance and failure issues;
• Respond to critical systems alerts and troubleshoot systems failures during evenings and weekends;
• Perform data backups and recoveries – and improve existing systems for higher availability.  
• Laptop and mobile device management;
• Optimize networking/security for remote employee access to servers and other resources.
• Development of controls and auditing plans for external compliance;
• Proactively research new technology and software to develop and implement cost or labor-saving opportunities;
• Research, propose, define, design, and implement system enhancements, including software and hardware upgrades, to improve the reliability of Windows-based and Mac-based systems;
• Examples of software and tools we support include Google Workspace, JumpCloud, Microsoft Office, Zoom, Slack, Zendesk, Asana, Salesforce, JIRA, Wordpress, WP Engine, Lucidchart, TeamViewer, and more;
• Responsible for supporting end-users in several countries worldwide.; and
• Work with a team of peers who are professional, responsible for their workload, and share a passion for what they are creating.

What Skills we are looking for:

• Excellent communication skills and the ability to work professionally in a fast-paced, team environment with internal and external contacts at all levels.
• Must demonstrate strong analytical, critical thinking, problem solving skills with ability to apply modern technologies, concepts, & functionality to solve problems and implement solutions.
• Working knowledge of email server technology, email security frameworks, and anti-spam technology.
• Google Workspace application and email administration.
• Working knowledge of DNS, Firewall, WAF, and VPN network technologies.  
• A solid Ops foundation – you are always thinking, “what happens if this fails” when you build things.
• Logical and creative thinker.
• Familiarity supports firewall, WAF, and VPN network technologies.  
• Experience with Amazon Web Services and background working with AWS services (EC2, VPC, ELB, S3, RDS).
• Available for after-hours support when necessary.
• Excellent written and verbal communication skills.

KEY EDUCATION AND CERTIFICATIONS 

• Bachelor’s degree from an accredited University in Information Technology or related field.
• 5+ years of experience in general Systems Administration.
• Applicable IT certifications are preferred but not required.

What will make you STAND out:

• Communication
• Initiative
• Problem Solving
• Resourcefulness
• Teamwork
• Reliability
• Adaptability
• Relationship Management
• Organization