Medical/Legal Release of Information (ROI) Representative

Reno, NV (onsite)

Pay: $48,500/year

The following describes the practices and processes that must be part of contractor ‘s ROI services:

• Process all type of medico/legal (e.g., tort claims, subpoenas, etc.), first party, and third party ROI requests in accordance with federal and VA rules, regulations, and directives.
• Process duplicate records from paper charts.
• Retrieving documents from electronic health records.
• Coordinate requests for information from Radiology and Pathology Lab.
• Provide customer service to VA Veterans and associates for all types of ROI requests and questions.
• Provide back-office ROI support services.

Normal Hours of Operation:

Contractor shall provide 8:00 am to 4:30 pm, Monday thru Friday hours of operation.

Requires NACI low-level/OPM Security Background Investigations and Personal Identification Verification (PIV). Staff will work on-site to provide customer service and ROI processing at the hospital’s Veterans Business Center and the Kietzke Health Administration Service office.