The Company

TFS is the nation’s largest provider of brand-independent facilities, fleet, and asset management services for companies in the manufacturing, distribution, healthcare, hospitality, and numerous other industries. As the leading subject matter experts in mission critical capital assets specific to the warehousing and distribution of goods, TFS is a key supply chain partner for the customers we serve. 

TFS, along with OnPoint Capital, is a leading provider of comprehensive, full life-cycle fleet management for material handling industries. Based in Perrysburg, OH, TFS provides a broad range of single-source, brand independent solutions to streamline warehousing and materials management operations.

At TFS we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay: Plus incentive opportunities!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Account Manager will assist the Account Executives by gathering data, performing analysis on fleet spend, and providing proactive support for day-to-day account needs. This role involves managing customer requests and assisting with on-site surveys to help design customer proposals. Additionally, the position includes organizing data, preparing presentations, and assisting in the implementation of fleet plans, with opportunities to contribute to the overall success of customer accounts and Company growth. This is an exempt position and is commission eligible. 

Key Job Responsibilities

• Assist the Sales team with various tasks to close sales and manage customer accounts.
• Gather and consolidate supplier quotes as directed by  Account Executives.
• Collect and consolidate lease quotes from lessors as directed by Account Executives.
• Analyze customer’s business trends and provide data-driven insights.
• Perform data analysis on fleet spend to identify cost-saving opportunities.
• Provide proactive support for day-to-day needs of assigned accounts
• Manage customer requests and assist with customer training on internal systems and features.
• Create specification forms as directed by Account Executives.
• Assist with on-site surveys for current and potential customers.
• Help gather information needed to design customer proposals.
• Organize and manage large sets of data, ensuring it’s accurately entered in TFS internal systems.
• Prepare presentations for Account Executives to deliver customer solutions.
• Communicate data findings clearly to relevant teams.
• Assist in implementing fleet plans for customers.
• Other duties as assigned

*This job description is subject to change at any time.

Job Requirements:

• Bachelor’s Degree is highly preferred.
• Proficiency in Salesforce is preferred.
• Exceptional oral and written communication skills.
• Previous customer service experience is required.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Advanced Excel skills, including pivot tables, are required.
• Experience in presentation creation and delivery.
• Background in finance, leasing, material handling, or logistics/supply chain industries is preferred.
• Willingness to travel up to 20-40% of the time.
• Must possess a valid driver’s license and maintain a clean driving record (Department of Motor Vehicles).

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate. 

TFS, Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.