Job Type: Full Time, Non-Exempt

Why Entech?

Entech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. We value integrity, teamwork, and strong relationships with employees, clients, and the community. Join our family for growth opportunities, a fun environment, and a passion for technology. With offices in Fort Myers, Naples, and Bradenton, we look forward to your application!

Position Summary

The Partner Success Associate (Assistant Account Manager) supports client retention and partner relationships through essential administrative tasks. This role involves understanding the tools, resources, and activities that support partners, managing the sales pipeline, identifying cross-selling opportunities, handling partner requests in ConnectWise, and driving event participation while communicating product benefits. Strong organizational and communication skills are key, with experience in administrative roles and CRM software being a plus. 

Experience

• Over 3+ years of customer service experience required.
• Proven experience in administrative roles, preferably in a partner or client-facing environment

Responsibilities

• Manage administrative tasks related to client retention and partner relationships. 
• Develop a broad understanding of business-related technology needs.
• Collaborate with Deal Desk, Solutions Architecture and Professional Services to keep Opportunities moving through the process. 
• Organize and participate in partner engagement activities to build relationships.
• Create annual client IT Roadmaps and Budgets.
• Help identify Cross-sell and up-sell services and solutions to existing accounts.
• Handling routine communication with clients, including responding to inquiries, scheduling meetings, and following up on client requests.
• Preparing, updating, and managing partner files, contracts, and reports.
• Maintaining and updating various systems, ensuring that all partner information is accurate and up to date.
• Assisting Partner Success Managers with day-to-day tasks, such as preparing presentations, proposals, and other materials for client meetings.
• Managing the follow-up process of, renewals, and other partner transactions, ensuring accuracy and timely execution.
• Coordinating meetings, calls, and other appointments between Partner Success Managers and partners, as well as managing calendars.
• Assisting in the addressing and resolving any issues or concerns raised by partners, often acting as a liaison between the partner and various departments, through ConnectWise tickets.
• Performing general administrative tasks, such as data entry to support the overall efficiency of the Partner Success team.
• Maintain and update the sales pipeline to ensure accurate tracking of opportunities.
• Ensure timely responses to partner inquiries and meet their expectations.

Education

• High School Diploma or GED required 

Certifications and Licenses

• Valid Florida Driver’s License required.  

Benefits
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events
 

Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance. 

Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees. This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.