At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research, measurable results, and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.

Benefits

• 401(k) with Employer Match
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off 
• Employee Discounts on Wellness services, Supplements, & more!

Role and Responsibilities

The Care/Sales Coordinator II is a critical team member who plays a central role in guiding patients through their care options. This position requires strong communication, relationship-building, and coordination skills to create a welcoming environment, educate patients on their options, and help them select the care packages or memberships that best fit their needs. In addition, you'll work closely with providers to ensure that patients receive the right treatment, while helping to grow the business through upselling and cross-selling.

• Reach out to potential patients via cold calls, marketing funnel leads, and existing patents. Use a consultative, value-driven approach to identify their healthcare needs and recommend the right care packages.
• Help patients choose care packages or memberships tailored to their goals, whether managing chronic health issues or pursuing wellness objectives. Ensure they understand the full value of their options.
• Meet or exceed sales targets through inbound leads, outreach, and patient retention efforts, focusing on both new patient acquisition and long-term value from existing patients.
• Work with healthcare providers to identify opportunities for upselling and cross-selling services that align with patient needs, ensuring patients benefit from a full range of services.
• Maintain current knowledge of products, services, and industry trends to provide relevant guidance and identify additional sales opportunities.
• Collaborate with internal teams to provide a smooth, positive experience for patients across their journey.
• Communicate the value of high-ticket programs and ensure patient satisfaction with their choices and financial commitments.
• Keep accurate records of all patient interactions and sales activities in the system for transparency and follow-up.
• Provide feedback on market trends, patient needs, and competitor activities to improve services and sales strategies.
• Be flexible and take on additional tasks as needed to support team goals.
• Travel may be required for client meetings or events to support business development.

Qualifications and/or Work Experience Requirements

• High School Diploma (required) 
• 3+ years of experience in medical (preferred)
• 2+ years of experience in collections and patient accounts receivable (preferred)
• 2+ years of experience in consultative selling, upselling, cross-selling, and leads management
• Ability to read and interpret Explanation of Benefits (EOBs)
• The ideal candidate should excel at building long-term relationships, with a deep understanding of the value of our services. You should focus on a consultative sales process that prioritizes patient outcomes over quick sales.
• Work closely with healthcare providers to identify and execute upselling and cross-selling opportunities, helping patients receive the most comprehensive care possible.
• You will need to manage a diverse range of patients and provider emotions and needs. The ability to stay composed under pressure and navigate difficult conversations is crucial.
• We are seeking someone who understands the importance of offering long-term value to patients, not just closing deals. The ability to guide patients toward the right solutions with a focus on their long-term health is key.
• Experience in managing both inbound leads and cold calls, while achieving sales targets and driving revenue through relationship-based selling.

Preferred Skills

• Strong organizational and communication skills
• Proven experience in sales, preferably in a medical/clinical setting.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to build and maintain strong client relationships.
• Self-motivated, goal-oriented, and able to work independently or as part of a team.
• Excellent negotiation and closing skills.
• Familiarity with CRM software and other sales tools is a plus.
• Ability to multitask and prioritize tasks effectively in a dynamic environment.
• Strong problem-solving skills and the ability to think creatively to meet client needs.
• Flexible and adaptable to changes in processes

Equal Opportunity Employer

Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.