Pay and Benefits

• 100% Employer Paid Short-Term Disability Insurance.
• 100% Employer Paid Basic Group Life and AD&D Insurance.
• $500 HSA contribution for qualifying plan.

Additional Voluntary Benefits

• 401(k) with up to a 4% Employer Match
• Medical Insurance
• Dental and Vision Insurance
• Additional Life and AD&D Insurance
• Long-Term Disability Insurance
• Pet Insurance
• Personal Accident Insurance
• Legal and Identify Theft Protection

Job Summary

The IT Systems Administrator provides support for our company’s desktops, laptops, mobile devices, audio/visual equipment, network, and other employee facing technologies. This is an on-site role based out of our Woodbury, MN location that may require travel to other Universal Services locations in the Twin Cities area. When this occurs, a company provided vehicle will be available.

Primary Responsibilities

• Procures the necessary hardware to meet the needs of the Universal Services business and installs all systems and productivity software.
• Procures and sets up all mobile devices for Universal Services, partnering with our mobile service provider. 
• Provides Help Desk coverage to serve the technology needs of our Universal Services employees, resolving time sensitive and productivity impacting duties such as:
  • Password Resets.
  • Active Directory Object creation & maintenance (including User Accounts, Security Groups, Organizational Units, etc.).
  • Troubleshooting issues with desktop/laptop, mobile device, printer, network and/or Operating Systems that hinder employees from completing their work.
• Create and/or maintain technical documents for internal technology implementation and maintenance processes.
• Maintaining the hardware, software, and software images (including software versions) of the office and mobile technology.
• Provide technology assistance and training to new employees on their start date, and ongoing as needed to all employees. 
• Coordinate/Schedule IT related installs that support servers, network, or other IT related systems that impact the Universal Services business. 
• Provide insight/recommendations for IT upgrades.
• Maintains all IT vendor relationships for Universal Services. 
• Ensures that Universal Services IT systems are compliant and secure with the necessary technology. 

AAP/EEO Statement

Universal Services Telecommunications Technicians, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Universal Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• 4-year college degree in Computer Science, Information Technology, or related fields preferred, not required. Candidates with a strong background in IT and relevant certifications or coursework will also be considered.
• Minimum two years of experience in IT Help Desk support at a Tier 2 level. 
• Minimum two years of experience in hardware and mobile device setup. 
• Passion for providing a high-level of customer service for both internal and external customers. 
• Valid Drivers License