Discover the Westmark Difference!!

Are you looking for a career?  Do you want to be valued as an individual on a team?  Do you want to learn, grow, and make a difference in your community?  Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

Position Summary: The Systems Administrator provides technical assistance, installation, and maintenance of PCs, printers, and other equipment across Westmark Credit Union branches. This role ensures efficient operation and timely resolution of IT issues through the ticketing system and on-site branch support. Additionally, the position involves supporting system servers, troubleshooting hardware and software problems, and maintaining network resources as assigned. Travel to branches is required, along with participation in an on-call schedule for after-hours emergencies.

Remote/Hybrid: Remote/Hybrid eligible

Travel Requirements: Travel for support at company locations required

Responsibilities

Technical Support and Maintenance:

• Perform computer updates, maintenance, and installations in accordance with Westmark policies.
• Set up new PCs, printers, and other equipment for branch operations.
• Troubleshoot and resolve hardware, software, and application issues via the IT Ticketing System.

User Administration:

• Assist with user and email administration tasks as assigned.
• Provide first-level technical support to credit union staff to address daily IT needs.

Software and Network Support:

• Install, maintain, and troubleshoot software applications used by staff.
• Assist with managing file system structures, group policies, and shared resources on the Westmark network.
• Monitor and respond to server and branch communication outages.

Server and System Assistance:

• Perform assignments related to system servers, ensuring alignment with organizational needs.
• Troubleshoot technical issues and recommend updates or modifications to meet user requirements.

Additional Duties:

• Participate in a rotating on-call schedule for after-hours support.
• Stay current with IT best practices and emerging technologies to enhance skills and improve efficiency.
• Perform other duties as assigned by the VP / Information Technology Manager.

Qualifications:

Education and Experience:

• Degree in Computer Science or a related field, or a combination of formal education, training, and relevant experience.
• Minimum of 2 years’ experience in an IT-related field, with expertise in Microsoft Windows environments and software.

Technical Skills:

• Proficient in PC networks, Microsoft Windows OS, PC software, and hardware maintenance.
• Familiarity with Ethernet cabling, ISP technologies, and data communication devices.
• Knowledge of WAN, LAN, and Active Directory systems in a corporate environment.

Other Requirements:

• Ability to work weekends or after hours as needed.
• Valid Driver’s License.
• Ability to work independently in locations with minimal supervision.

Key Competencies

• Technical Expertise: Strong troubleshooting skills for PCs, networks, and software applications.
• Problem-Solving: Proactively identifies and resolves technical issues with efficiency and accuracy.
• Communication: Excellent verbal and written communication skills for interacting with staff and documenting solutions.
• Professionalism: Maintains a positive attitude, reliable attendance, and a courteous demeanor.
• Collaboration: Works effectively with team members and end users to achieve IT objectives.
• Adaptability: Quickly learns new technologies and adapts to changing IT environments.
• Attention to Detail: Ensures accuracy in installations, configurations, and updates.

Physical Requirements:

• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers. 
• Occasionally lift and carry up to 15 lbs., if required for departmental tasks.

 Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.