Job Title: Family Services Coordinator Department: Family Services

Reports to: Family Services Director Payroll Status: Hourly, Non-exempt

Work Week: M-F, 9am-5pm, occasional evenings/weekends Pay Grade: 5

JOB SUMMARY:

The Family Services Coordinator, in partnership with the Family Services Director, is responsible for servicing the needs of program applicants, program participants and (GRHFH) Greater Rochester Habitat for Humanity homeowners in Monroe, Wayne, and Ontario Counties while focusing on what is in the best interest of the organization and its goals, mission and values. The ideal candidate is a high performing and motivated individual who is comfortable interacting with the broad spectrum of our community and is highly organized with a passion for public service. 

ESSENTAIL DUTIES AND RESPONSIBILITIES

Essential duties include but are not limited to:

• In partnership with the Family Services Director, is responsible for the oversight of the Homebuyer program, meeting regularly with clients from all three of our service counties (Monroe, Wayne, & Ontario) with respect to their homeownership readiness. 
• Tracks, measures, and records all Homebuyer program participants progress monthly with close attention to required milestones set forth by the affiliate.
• Responsible for applicant recruitment, applicant intakes, and document processing for the GRHFH Homebuyer program, Homeward Bound program, and Critical home repair programs; regularly coordinating and presenting at community events as needed.  
• Acts as primary contact for all GRHFH partner families as well as the general public inquiring about services. 
• Serve as department liaison for volunteer family partners. Providing onboarding, regular affiliate updates, and guidance as needed. 
• Manages the coordinated care referral system daily to ensure timely response for all individuals seeking assistance both within our programs and to the communities we serve. 
• Responsible for planning and executing recurring annual family services drives or events such as the Thanksgiving food basket drive and Holiday gift program. 
• Collaborates with the development department to support all Homebuyer dedications. 
• Assist with scheduling and facilitating financial literacy workshops by maintaining relationships with education focused department volunteers. 
• Provide a consistent, high level of service and protection to clients’ sensitive and personal information while supporting affiliate compliance within the complicated landscape of affordable housing, and anti-discrimination laws.
• Proactively manages workload, calendar, and client appointments to help meet the goals of the organization and serve clients effectively.
• Maintains performance and quality standards based on established department metrics including turn-around times. 

Additional Responsibilities:

• Support and participate in special event days
• Help market and participate in annual fundraising events
• Serve on internal and community-based committees that relate to the performance of this position as needed
• Other duties and projects as assigned

Benefits

Our organization is only as strong as our team, and so we care deeply about our employees’ wellbeing. We offer a competitive benefits package featuring paid time off, holidays, employer contributions to health plans and retirement accounts, along with various other benefits detailed below. (some benefits do not apply to part-time or temporary employees) 

Stay Healthy

• Medical Insurance Plans available, with a choice of four plans including:

Two hybrid health plan options

Two high-deductible health plans (HDHPs), each eligible for a generous employer contribution to health savings account

• Dental Insurance Plan available, covering preventative care, basic and major services.
• Vision Insurance Plan available, covering annual exams, lenses, contacts, and frames.

Coverage for all health plans is available for spouse, domestic partner, and/or eligible dependent

• Employee Assistance Program (EAP): A robust 24/7 total wellbeing EAP complete with counseling referrals, virtual concierge services, financial and legal consultations, and other resources.

Plan for the Future

• 401(k) retirement plan with company match
• Health Savings Accounts for qualifying HDHPs (with $1600 employer contribution)
• Short-term and long-term disability insurance at no cost to the employee
• Life insurance and AD&D insurance at no cost to the employee
• NYS Paid Family Leave

Take a Break

• Paid Time Off (PTO) includes vacation and sick time, and accrues at these rates:

1st year of employment: 12 days per year

2nd through 4th year: 20 days per year

5th through 9th year: 25 days per year

10th year and beyond: 30 days per year

• Twelve paid holidays to celebrate: New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day
• Volunteer Time Off (VTO): Additionally, we find value in each of us making our own positive impacts in our communities. We will pay you to volunteer one day or two half-days per year to get involved and make a difference!

KNOWLEDGE, SKILL & ABILITY REQUIREMENTS:

• Proficiency in spoken and written Spanish, preferred.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. (English)
• Strong interpersonal skills, with the ability to build and maintain cooperative relationships and work effectively with individuals from diverse social, economic, and cultural backgrounds.
• Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with Salesforce or similar CRM systems is a plus.
• Exceptional critical thinking and analytical skills, with a strong focus on accuracy, attention to detail, and thoroughness.
• Proven ability to perform efficiently and adapt quickly in a fast-paced, dynamic work environment.
• Knowledge of affordable housing challenges, economic self-sufficiency barriers, and related community resources.

EDUCATION & EXPERIENCE REQUIREMENTS

• Associate’s degree in human services, social work, or related field AND one (1) or more years’ experience working with an at-risk population preferred; OR three (3) or more years’ experience working with an at-risk population preferred
• Program coordination experience strongly preferred

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to frequently communicate in English (verbal), working as part of a team and supporting staff and volunteers.