Primary Duties:

• Answers customer calls in a timely and professional manner
• Takes sales orders, diagnoses product issues, assists with warranty concerns and      returns products as necessary
• Assists customers with delivery dates, open order status, assembly concerns and      general account maintenance as requested
• Communicates with all departments to source answers to questions and concerns
• Provides continual follow up with customers and coworkers to ensure all are      informed
• Understanding the office work flow and use of office equipment
• Works  with product coordinators on new product development and enhancements
• Assists sales team in forecasting product needs for the next year
• Fills out reports addressing issues to find ways to better serve customers
• Reports new trends, ideas, issues, products and programs to the company
• Assists in designing and developing new products using industry ideas and demands
• Works to assist customers and dealers any way possible, advertising, literature      needs, etc.

· Must have outgoing, positive personality and good with people

· Must be self motivated and driven with the ability to multitask

· Should have excellent problem solving abilities

· Must have mechanical abilities

· Must be a team player with strong communication skills

· Basic computer skills are required

· Must have professional and friendly telephone skills

· Flexible work schedule necessary

· Must be detail oriented, personable, and assertive when necessary