**This position is fully remote. However, candidates located within 1.5 hours of the Boston area are preferred due to occasional on-site installations (estimate of 1-2 times a month). Applicants must be eligible to work in the United States.

Magna5 is seeking a leading Systems Engineer who can design, implement, and provide operational support for network infrastructure while providing guidance to team members. Because this position requires interaction with business executives and end users to plan and install/upgrade/manage network infrastructure, candidates need to be highly professional, personable, and organized.

Responsibilities:

• Managing and providing guidance to a team of engineers, ensuring efficient workflow and successful project completion
• Designing, installing, and providing operational support for networking equipment such as Cisco routers, switches, and firewalls, Fortinet devices, SonicWALL, Meraki, and HP network devices
• Maximizing network performance by monitoring, troubleshooting, and upgrading hardware and software
• Securing systems by establishing, documenting, and enforcing policies
• Gathering and analyzing data; reporting on the operational status of networks
• Providing remote support to onsite engineers and end users during installation
• Investigating and resolving service interruptions
• Acting as an escalation point and subject matter expert for network-related issues
• Serving on-call after hours to resolve IT issues on a limited, rotating basis

Qualifications:

• Fluent in networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, VPN clients, Switching and Firewalls
• The ability to triage technical issues and provide timely responses (spoken, written, electronically) in layman’s terms
• Extreme proficiency at producing documentation and accurately updating tickets in a CRM system
• The ability to communicate clearly (spoken, written, electronically)
• Well organized with great attention to detail
• A well-rounded team player that brings patience, adaptability, a positive attitude, and a good sense of humor

• 2-4 years of hands-on experience in a Network Engineer role; including network implementation, integration, and maintenance
• Proficiency in network infrastructure technologies: routing, switching, cabling, wireless, etc.
• Familiarity with security technologies: firewalls, patch management, best practices, etc.
• The ability to configure and test LAN/WAN equipment and related devices
• Ideally live within a 40-mile radius of Natick, MA.
• Knowledge of common computer systems, peripherals, and network operating systems
• VMware and Microsoft Windows Server knowledge, support, and installation experience a plus

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience: Minimum of 5 years of experience in a similar role within a managed services environment.

Additional Responsibilities

• Networking: Diagnose and resolve networking issues, ensuring optimal performance and security of client networks.
• Documentation: Maintain detailed documentation of system configurations, processes, and troubleshooting steps.
• Collaboration: Work closely with Tier 1 support, other engineers, and clients to deliver comprehensive IT solutions.
• Leadership: Mentor and guide junior team members, fostering a collaborative and knowledge-sharing environment.
• Continuous Improvement: Stay current with industry trends and technologies, continuously improving skills and knowledge

Soft Skills:

• Excellent problem-solving abilities with a focus on root cause analysis.
• Strong communication skills, both written and verbal.
• Leadership qualities with the ability to mentor and guide junior team members.
• Strong organizational skills and attention to detail.

Priority Consideration for Candidates with:

• At least 1 year of management experience
• At least 1 year of experience working for an MSP / IT consulting firm
• At least 1 year of experience with ConnectWise Manage and Automate
• The ability to provision and troubleshooting voice services: Hosted PBX, SIP, and analog voice
• One or more of the following certifications: A+, N+, MCSE, MSA, MCP, CNE, CNA, and CCNA.
• Experience with CAT6 Cabling, Patch Panel work, Cross Connections. Able to tone and trace cables.

Work Perks

• 100% remote environment
• Paid time off including paid holidays and floating holidays
• Bonus potential based on individual and company performance
• Highly competitive and flexible medical, dental, and vision benefits plans
• 401(k) with employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values

• Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
• Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
• Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
• Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
• Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.