We are seeking an experienced IT Project Engineer to lead and manage IT projects while providing advanced technical support and serving as an escalation point for lower-level help desk technicians. The ideal candidate will have strong project management skills, technical expertise, and a passion for mentoring and supporting team members.

Key Responsibilities

1. Project Management:

• Plan, execute, and oversee IT projects with service delivery manager, ensuring they are completed on time and within budget
• Develop project plans, schedules, and budgets, and track progress against these metrics

2. Technical Expertise:

• Provide advanced technical support and troubleshooting for complex issues
• Act as the final escalation point for unresolved issues from help desk technicians
• Implement new systems and technologies as part of project deliverables
• Ensure systems are integrated seamlessly with existing infrastructure

3. Escalation Support:

• Serve as a technical mentor and escalation point for lower-level help desk technicians
• Assist help desk staff with diagnosing and resolving challenging technical issues
• Provide training and guidance to enhance the skills and knowledge of help desk technicians

4. Documentation:

• Create and maintain detailed project documentation, including plans, schedules, and reports
• Documents support cases and solutions for future reference and knowledge sharing

5. Collaboration:

• Work closely with IT staff, project managers, and other departments to ensure successful project outcomes
• Participate in project meetings and contribute to project documentation

Qualifications 

Required:

• 3+ years working in IT department with experience in help desk or projects
• Proficiency in project management tools and methodologies
• Strong knowledge of IT systems, networking, and security
• Familiarity with Windows and Linux operating systems, virtualization technologies, and cloud services

Preferred:

• Bachelor’s degree in information technology or computer science
• Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat)
• Proven ability to work successfully with limited supervision
• Excellent organizational and multitasking abilities
• Strong communication and leadership skills
• Ability to work independently and as part of a team
• Customer service-oriented mindset

Work Environment:

This job operates in a professional office, retail, and warehouse environment. Computers, phones, photocopiers and other various electronic devices are used daily

Physical Demands:

The employee is required to sit, climb, balance, stoop, kneel and sometimes crawl. The employee may frequently lift up to 10 lbs. and occasionally up to 25 lbs.

Travel:

This position requires travel

Position Type/Expected Hours of Work:

This is a full-time position, and must be willing to work nights, weekends and holidays as required.