Description
At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.
Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.
Benefits:
- Health insurance.
- Dental insurance.
- Employer-paid life insurance.
- Employer-paid short-term & long-term disability.
- Voluntary additional life insurance.
- Employee Assistance Program.
- 48 hours of sick time after three months.
- 80 hours of vacation time after six months.
- $400 referral bonus
The Client Services/Account Manager is responsible for ensuring customer satisfaction. Knowledge of admissions, utilization review, and benefits verification is crucial.
- Weekly or bi-weekly calls with facilities to discuss A/R and go over any questions from the past week.
- Out of network rate quotes (Estimated daily rate per policy and estimates given on days authorized based on our data).
- Weekly reporting for all facilities to have paid to subscriber payments.
- Weekly reporting on what insurance has paid to the facility directly.
- Provide facility with weekly billing census report (sent over by billing to the Account Manager).
- Provide any feedback on claims/payments/questions facilities have in-between scheduled calls
- Sending facilities any missing information prohibiting our medical records team to send out medical records
- Monthly reporting for end of month process. Reconciling against bank deposits given to us- etc.
- Notification of policy terms in real time
- Credentialing new facilities.
- Updating Salesforce with new contracts obtained, amendments, new bank account information, accreditation updates or new accreditation etc.
- Keeping up with AR reviews to stay current on claims outstanding.
Requirements
- At least 1 year of experience in behavioral health account management, client services or revenue management.
- Knowledge of admissions, utilization review, and benefits verification.