Status: Full-time

Salary: $58K - $70K Annually

Position Overview:

Located on Olympia’s East Bay waterfront, Hands On Children’s Museum (HOCM) is the leading play-based, early learning institution in Southwest Washington and the most visited children’s museum in the Pacific Northwest, hosting over 300,000 guests annually. The Museum’s mission is to stimulate curiosity, creativity, and critical thinking through fun, interactive learning experiences. HOCM’s award-winning education programs include camps, workshops, an onsite preschool, parenting classes, field trips, community outreach, and family support programs.

Hands On is a regional treasure featuring a state-of-the-art LEED Gold facility with 150 indoor exhibits, a half-acre Outdoor Discovery Center and nature play space, Art Studio, MakeSpace for tinkering and inventing, café, and gift shop. Focused on the arts and early STEAM learning experiences, the Museum encourages children to build, garden, cook, create, and get their hands dirty. Frequently voted a “Best Place” in regional and statewide competitions, the Museum attracts visitors from every state and 20+ countries each year.

Who we are looking for:

Are you a nimble and flexible professional who is as comfortable talking to a donor as you are keeping detailed database records, or developing and refining development operations practices and procedures? We’re looking for a dedicated, organized, and detail-oriented Development Operations and Database Manager who believes in the value of inspiring young children to love to learn. The core schedule for this F/T position is Monday through Friday on-site at the Museum with flexibility around museum events on occasional evenings and weekends. In this role, you will lead all data-focused efforts with a full understanding of HOCM’s development and communications needs and how data can support. You will primarily be responsible for ensuring the daily flow of the development department operations, including, but not limited to: contribution entry, processing of outgoing donations, running and mailing gift acknowledgments, and ensuring a high level of accuracy, efficiency, and adherence to operational procedures. Your role also works to ensure the accuracy and accountability of the HOCM constituent and donor database and is responsible for maintaining data integrity in processing information and retrieval.

Gift Processing and Acknowledgements

• Enter daily checks, credit card, EFT, recurring gifts, and in-kind payments from HOCM Donors, and run monthly credit card stored processes, ensuring a high degree of accuracy. Prepare daily reports for the business office
• Manage the accurate entry of pledges and pledge payments. Assist the development team in preparing and sending pledge invoices and renewal reminders. 
• Manage the full acknowledgment process by selecting appropriate letters for each gift, coordinating with signers, proofreading for accuracy, and tracking that each donor is appropriately thanked. Prepare and send donor direct mail, digital, and email acknowledgments in accordance with HOCM acknowledgment procedures.
• Work closely with the Business department to reconcile database transactions with the accounting system data.
• Communicate with HOCM donors via phone and email to ensure giving intentions are honored and account information is accurate.

Donor Database Management

• Manage and maintain the day-to-day operations of the Blackbaud Altru database for use by Development and Membership.
• Maintain database records including name and address updates, account suppressions, notes, payment schedules, and other account updates.
• Respond to requests for data using a variety of data collection techniques. Analyze and report on data related to operational performance, grant reporting, and issue resolution. 
• Run reports and ad hoc queries. Problem-solve complex data-mining requests by building queries and vetting results.
• Compile daily, weekly, monthly, and annual fundraising reports.

Special Event Support

• Set up and maintain special event software (Greater Giving) for online auction and fundraising gala.
• Support annual fundraising gala including event registration as well as reconciliation and closeout.
• As part of the Development team, assist Event Manager with “all hands on deck” Museum events, as needed, and perform other duties, as assigned.

Measuring Success:

• The successful candidate will demonstrate:
• Exceptional attention to detail and ability to see how those details support bigger-picture needs and efforts
• A drive to build a deep awareness of Blackbaud Altru’s capabilities and a desire to apply those capabilities to optimize fundraising efforts
• A high level of commitment to quality, detailed work. 
• An understanding of how this role and effective communication with Museum supporters is essential in building long-term,      positive relationships.
• An understanding of the importance of timely, detailed records and communications.
• Flexibility and willingness to adapt to the demands of the day and shifting priorities.

Knowledge, Skills, and Abilities:

• Minimum two years of development, donor database experience, and/or administrative support experience in a non-profit or education setting. 
• Demonstrated experience providing excellent customer service and communication skills, both verbal and written. Ability to work with staff, donors, and volunteers
• Strong time management and organizational skills.
• Highly detail-oriented and able to follow established procedures and seek additional information when needed.
• Ability to work independently and as part of a team.
• Ability to maintain a high level of confidentiality.
• Ability to maintain focus in a fast-paced work environment with frequent interruptions.
• Experience with CRM database applications, Altru or Blackbaud preferred.
• Proficiency in the latest Microsoft Word processing and spreadsheet applications.
• Proficiency in mail merge using Microsoft Word and Excel applications.
• Fully vaccinated for COVID-19. Must provide proof of vaccination upon hire and prior to the job start date.

Workplace Values: 

Achieving our mission requires great people who actively demonstrate our core values.

 To apply, please submit a cover letter, resume, and 3 professional references.

Compensation & Benefits: $58K - $70K annually, medical, dental, and vision, employee wellness program, paid holidays and time off, a 401(k)-retirement plan, and lots of adorable children. Benefits vary by number of regularly scheduled hours worked, length of employment, and employment status. See the benefits for this position here. 

About Hands On:

The Hands On Children’s Museum is located on the picturesque East Bay waterfront in downtown Olympia. We are a nationally known family learning destination and the most visited children’s museum in the Pacific Northwest hosting more than 300,000 visitors each year. Our mission is to stimulate curiosity, creativity, and critical thinking skills through rich, interactive learning experiences. We believe that all children deserve respect and the opportunity to learn, regardless of their ability to pay, which is why the Museum works hard to serve more than one-third of its annual visitation through the Inspired Learning for All initiative. The Museum is recognized as a national Museum for All and won a Noyce Foundation Bright Lights Award for bringing art and science education to underserved populations.

Voted a “Best Place for Kids” for more than a decade, the Museum offers a state-of-the-art LEED Gold facility with 150 indoor exhibits, a half-acre Outdoor Discovery Center, Art Studio, a MakeSpace for tinkering and inventing, café and gift shop, and award-winning education programs including camps, workshops, preschool, parenting classes, field trips, community outreach, and family support programs.

For more information, please visit our website at www.hocm.org 

The Hands On Children’s Museum exhibits, education programs, and employment are available to all without discrimination.

Salary Description:

$58K - $70K Annually