Days Off: Saturday, Sunday

Shift: Office Day

Location: Hybrid WFH/In-Office at 515 3rd Ave, Seattle

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

Reporting to the Senior Communications Manager, the Communications Coordinator is responsible for leading the day-to-day management of DESC's digital channels and creating engaging content to support the organization's mission. This position requires a dynamic individual who can effectively manage digital platforms, develop creative content, and contribute to DESC's communications strategies while upholding our core values of equity, person-centered care, human dignity, and community-centrism.

The Communications Coordinator will play a crucial role in increasing engagement with DESC's audiences and stakeholders through various digital channels. This position demands a person with proven experience in digital content planning, production, and management, who can develop content for a range of platforms including online/web, social media, email, and print. 

MAJOR DUTIES AND RESPONSIBILITIES:

• Lead the day-to-day management of DESC's digital channels, creating inspirational, informative, and engaging content that aligns with our mission and values.
• Plan, produce, and create a pipeline of digital content that can be repurposed and adapted for various audiences and platforms.
• Develop creative ideas and suggest innovative ways of delivering digital content, keeping up to date with the latest digital marketing trends.
• Create graphics for social media, email, and websiteand collaborate with contracted designers for larger projects.
• Track, analyze, and report on the performance of DESC’s digital content and platforms using the data to inform future communications.
• Support the Senior Communications Manager in implementing effective communications and media relations strategies.
• Ensure accessible and inclusive communication strategies are utilized across all platforms.
• Manage DESC’s media inbox and media mentions. 
• Provide general copy-editing and proofreading support. 
• Update and manage DESC’s external website and its content

Minimum Qualifications:

• 2-3 years proven experience in writing clear and concise copy and implementing plain language best practices.
• 2-3 years' experience producing digital content and implementing best practices for a variety of digital platforms including email, social media, and web/online.
• 1-3 years experience creating customized communications for diverse audiences that deliver clear value. 
• Strong project management and interpersonal communication skills.
• Experience developing and executing creative digital campaigns with the goal of increasing engagement and influencing beliefs and behaviors.  
• Understanding of news cycle, news value, and familiarity with AP Style.
• Experience using web content management systems.
• Proficiency in managing social media campaigns across channels such as X, Facebook, LinkedIn, and Instagram.
• Understanding of digital analytics and metrics, and proficiency in tools like Google Analytics and Hootsuite.
• Exceptional organizational and time management skills with the ability to prioritize and structure work.
• Strong copywriting, editing, and proofreading skills.

Desired:

• Experience in photography and creating/editing images using packages such as Adobe Photoshop or Lightroom.
• Experience in video production, including filming, editing (preferably using Final Cut Pro or similar) and delivering via channels such as YouTube.
• Experience using SharePoint, Microsoft Planner, Monday.com, or other project management tools.
• Understanding of user experience and website organization and mapping. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.