Currently we are seeking a talented individual with deep experience working with Payors in the healthcare field to help our Client Success team execute this vision. If you’re a driver and a doer, motivated by helping clients meet their business goals, and passionate about working with a company that is truly making a difference to benefit others, then this could be the right position for you.

You’ll work in a fast-paced, rapidly growing, dynamic technology and operational environment. The role demands the ability to work independently, prioritize and execute across multiple priorities, excellent interpersonal skills and a commitment to continuous improvement of your own knowledge & skills as well as contributing to the continuous improvement of our team and organization.

What you’ll do:

• Act as the primary relationship manager for key healthcare clients (post sales), ensuring satisfaction and driving retention

• Serve as a trusted advisor, deeply understanding clients’ business objectives, challenges, and success metrics

•   Develop and execute strategic plans to align client goals with company solutions and services

•   Focus on ensuring your clients achieve their business goals

• Serve as primary advocate address and resolve escalated client concerns with urgency and transparency, ensuring high satisfaction levels

• Collaborate cross-functionally with internal teams (Product, Operations, Sales, and Implementation) to ensure seamless delivery and client success

•   Initiate data analysis and interpretation for client accounts; identify areas of opportunity

•   Monitor client utilization and engagement, proactively identifying and mitigating risks

• Track and analyze key performance indicators and targets to determine performance, and identify outliers or concerns

• Advocate for client needs internally to inform product roadmap, enhancements, and service improvements

• Lead regular check-ins and QBRs (Quarterly Business Reviews) with client leadership to ensure alignment and success

•   Coordinate with the Growth team to identify expansion opportunities within existing clients

•   Consolidate and report client feedback to our product team

•   Other duties as required - we are a thriving, growing company so as a team we cover many areas

•   Bachelor’s degree required, Masters preferred

•   8+ years of experience in client management and/or operations in the healthcare and/or health tech field

•   Experience managing Medicare Advantage and other MCO programs

• Understanding of and experience with referral management, telephonic utilization review, prior authorization, and case management functions

•   Detail orientation and strong verbal communication skills is a must

•   Project Management experience is a plus – certification is not necessary

•   Experience in communicating technical concepts to clients

•   Must have an entrepreneurial spirit and enjoy a fun and challenging environment

•   Must be able to multi-task and work beyond the job description 

•   A clinical background is a plus, but is not required