The Client Access Coordinator is responsible for managing patient registration and intake processes, ensuring seamless access to services for new and existing patients. This role includes verifying insurance coverage, coordinating access to the Patient Portal, gathering necessary consents and billing information, and maintaining accurate patient records. The coordinator will also facilitate internal referrals and manage insurance authorizations to ensure clients receive the services they need.

Patient Registration and Intake:

• Verify patients' insurance and submit appropriate authorizations for new patients.
• Coordinate patient access to the Patient Portal to enhance communication and service delivery.
• Gather necessary consents and Releases of Information (ROIs) to comply with privacy regulations.
• Collect billing information from patients and explain MDW billing policies clearly.
• Enter and update patient information accurately in the CT system.
• Introduce clients to the agency, programs, and services offered.
• Complete the agency welcome packet and ensure clients understand the provided materials.
• Accurately fill out all fields of the intake packet to the best of the client's ability.

Insurance Coordination:

• Conduct insurance authorizations to secure services for patients and close out existing authorizations that may hinder access to care.
• Track and follow up on outstanding authorizations to ensure timely service delivery.

Internal Referrals:

• Coordinate internal referrals based on requested programming to facilitate comprehensive patient care.
• Work collaboratively with clinical staff to ensure smooth transitions and continuity of care for patients.

Administrative Responsibilities:

• Maintain accurate and organized records of patient interactions and data in compliance with regulatory standards.
• Assist in generating reports related to patient access, insurance authorizations, and service delivery metrics.
• Schedule necessary assessments for clients immediately following intake.
• Follow up on any no-show intake appointments to reschedule.
• Maintain accurate record-keeping by logging all communication or attempted communication in the EMR system.

Qualifications:

• Associate or Bachelor's degree in Business/Health Administration or related field.
• Preferred minimum 2 years of experience in medical assisting or administration.
• Preferred Minimum 2 years of management/supervision experience.
• Experience in mental health and addictions or a related field preferred.
• CPR and First Aid Certification required.