General Logistics Systems (GLS) is an established provider of time-critical package shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion.

We've taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel and dedicated offering that's faster and more flexible than our competitors'.

We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements.

Does this sound like you? If so, please apply to join GLS-US and keep an eye out for future openings as we expand!

Position Summary

As an International Inside Sales Representative at GLS-US, you will play a crucial role in generating new business and maintaining existing relationships. This position requires a blend of sales skills, customer service, and a solid understanding of our services and the logistics industry. The ideal candidate will be energetic, persuasive, and comfortable working in a fast-paced environment.

Key Responsibilities:

- Generate sales leads through outbound calls and convert them into new business.

- Focus on International Shipping Vertical, finding outbound shippers from the US to INTL destinations.

- Make a minimum daily quota of calls to new leads in your assigned geography or industry vertical.

- Respond to incoming calls and emails from prospect and customers.

- Conduct new customer onboarding training on the use and features of the GLS customer portal.

- Facilitate submission of technology assistance and API integration requests to GLS Technical Support as needed.

- Facilitate the submission of new scheduled service starts and account changes to GLS Operations as needed.  

- Manage and maintain relationships with existing customers, ensuring their needs are met and exceeded.

- Understand customer requirements and provide tailored solutions that align with GLS-US services.

- Negotiate pricing and present proposals for our services to prospects and existing assigned accounts as needed.

- Prepare Delivery Service Agreements in line with approved pricing and volume commitments.

- Meet or exceed sales targets and quotas.

- Handle customer inquiries, and escalated service issues, as necessary.

- Stay current with GLS service offerings, changes, and competitive landscape.

- Refer prospects and partner with the outside sales team on opportunities that are above the inside sales threshold.

- Participate in meetings and training sessions to enhance skills and knowledge relevant to the role.

- Use Salesforce CRM, to submit prospects for credit approval, new account requests, pricing cases and account changes.

- Create and maintain a prospective customer pipeline of opportunities.

- Log all customer interactions, calls and progress in Salesforce.

Qualifications:

- Proven experience in sales, with a track record of meeting or exceeding targets.

- Excellent verbal and written communication skills.

- Ability to manage time effectively, and work under pressure.

- Strong negotiation and persuasive skills.

- Knowledge of the logistics industry is a plus.

- Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

- Competency in Microsoft Office Suite, with Microsoft Power BI knowledge advantageous.

- Experience working with Salesforce preferred.

- Ability to work independently and as part of a team.

- Highly adaptable with a professional and motivated attitude.

EEO Commitment:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.