Job title

Sales Service Assistant

Reports to

Sales Service Manager

Level

ADMIN I

Status

Non-Exempt

  JOB DESCRIPTION

Job purpose

The Sales Service Assistant reports to the Sales Service Manager. Responsibilities include, but are not limited to, entering orders for merchandise, providing service to customers and sales reps regarding orders, reviewing accounts for past due and aging.

Duties and responsibilities

• Review information about financial status of customers and review with account receivable of status 
• Verify customer and order information for correctness, checking it against previously obtained information, as necessary.
• Receive and respond to customer complaints.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
• Inform and update customers of order information, such as unit prices, shipping dates and any anticipated delays.
• Obtain customers’ names, addresses and billing information, product numbers and specification of items to be purchased and entered on order forms.
• Prepare reports and updates on orders for customers and sales.
• Run EDI order downloads for any dealers who submit EDI orders and print EDI orders from SPS.
• Set up new accounts in the system after approval is given.
• All other job-related duties, as assigned.

Qualifications

Required

• High School Diploma
• 2 years’ experience in an order entry related role in a manufacturing environment
• Basic Microsoft Office experience, especially in Excel
• Good interpersonal communication skills
• Basic Computer Skills
• Prior experience in resolving conflict and maintaining confidentiality.

Preferred

• Some college
• Intermediate Computer Skill Level
• Prior experience in manufacturing environment, furniture manufacturing a plus
• One-year prior administrative support experience

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.