Operational Management:

• Oversee and manage shift operations, ensuring efficiency and effectiveness.
• Handle opening and closing procedures, including inventory management.
• Ensure compliance with company policies, health and safety regulations, and quality standards.

Team Leadership:

• Supervise and support team members during shifts to maintain high morale and productivity.
• Provide training and coaching to staff to enhance skills and meet performance expectations.
• Resolve conflicts or issues that arise during shifts promptly and professionally.

Customer Service:

• Maintain a customer-focused environment by delivering excellent service and addressing complaints effectively.
• Ensure that all team members are following company protocols for customer interactions.

Administrative Duties:

• Monitoring attendance, and managing time-off requests.
• Maintain accurate records for shift reports, employee performance, and daily activities.
• Support the General Manager, AGM and Managers with inventory tracking, supply ordering, and other administrative tasks.

• Previous experience in a supervisory or management role preferred.
• Excellent leadership, communication, and organizational skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Strong problem-solving skills and a customer-focused mindset.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Availability to work weekends (Friday–Sunday)